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- Tasks: Provide IT consultancy and support to clients, managing systems and troubleshooting issues.
- Company: Join a fast-growing IT Support and Managed Services Provider near Chorley.
- Benefits: Enjoy a competitive salary up to £28k, pension, parking, and ongoing training.
- Why this job: Gain hands-on experience with diverse technologies in a supportive and friendly environment.
- Qualifications: 2-3 years as a 2nd Line Engineer with knowledge of Microsoft technologies and networking.
- Other info: Opportunity for career growth in a dynamic team with a loyal client base.
The predicted salary is between 16800 - 28000 £ per year.
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Are you a 2nd Line Engineer looking for a new challenge role? This fast growing IT Support and Managed Services Provider, based in outside of Chorley we are looking for strong 2nd line engineers to join the team.
Great opportunities for growth, and an excellent career path through the company.
As it is an IT Managed Service Provider, there will be lots of opportunities to get hands-on experience with a lot of different technology.
Our client has a diverse and loyal client-base spanning many sectors, and are looking to expand the team with an experienced Microsoft-focused IT professional who can join us in offering affordable, friendly and effective support.
Experience, Knowledge & Skills required:
- Min. 2-3 Years’ experience as an 2nd Line Engineer with a Managed Service Provider
- Sound knowledge of:
- Windows Server 2012/16/19
- Microsoft Exchange/O365
- Active Directory Administration
- VMware or Hyper-V
- Working knowledge of DNS/DHCP/Group Policy etc.
- Firewalls
- Networking
- Back-up and restore procedures
- Full UK Driving License
- Ability to communicate both verbally and in writing, usually over the phone and by email.
- Ability to organise your time and ask for assistance when lack of time is an issue.
- Ability to follow a logical problem solving process.
- Ability to follow the Helpdesk procedures and seek advice when unsure.
Main Duties of the role:
As a competent 2nd Line Engineer you will be able to provide IT consultancy services to the full range of clients.
You will effectively support clients as requested in a timely manner in line with the client’s support contracts.
You are required to provide reactive and pro-active technical support services and incident management for the following types of work:
- Monitoring and maintaining systems and networks
- Installation and configuration of systems
- Diagnosing faults on both hardware and software
- Solving technical and application issues by phone, email or in person
- Walking clients through troubleshooting steps
- Re-fitting and/or replacing of client hardware
- Supporting updates and/or roll-outs for client applications (training of users as needed)
- Working to SLA’s
- Prioritising and managing multiple open tickets
- Establishing good working relationships with clients
In return we can offer you an exciting career in a growing company with excellent salary upto £28k base and benefits which includes: Pension, Parking and On Going Training.
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2nd Line Engineer employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Microsoft Exchange. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully diagnosed and resolved technical issues. This will help you stand out as a candidate who can effectively support clients under pressure.
✨Tip Number 3
Research the company’s client base and the sectors they serve. Understanding their business model and the challenges their clients face will allow you to tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Practice your communication skills, especially how you explain technical concepts to non-technical users. Being able to convey information clearly and effectively is crucial in a support role, and it will set you apart from other candidates.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Engineer, particularly with Managed Service Providers. Emphasise your knowledge of Windows Server, Microsoft Exchange, and any relevant technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide excellent customer service. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to DNS, DHCP, Group Policy, and networking. This will demonstrate your technical proficiency and align your experience with the requirements of the role.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your logical problem-solving process. Describe situations where you effectively diagnosed and resolved technical issues, as this is crucial for the role.
How to prepare for a job interview at GK Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Microsoft Exchange, and Active Directory. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you approach troubleshooting. Prepare examples of past incidents where you successfully diagnosed and resolved issues, showcasing your logical problem-solving process.
✨Communicate Clearly
Since the role involves client interaction, practice explaining technical concepts in simple terms. This will show your ability to communicate effectively both verbally and in writing, which is crucial for a 2nd Line Engineer.
✨Understand the Company Culture
Research the company and its values. Be ready to discuss how your personal values align with theirs, and express your enthusiasm for contributing to their growth and success in the IT support sector.
