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- Tasks: Support pharmacy dispensers with IT issues via phone and remote tools.
- Company: Join a leading provider of EPoS and PMR systems in the pharmacy sector.
- Benefits: Starting salary of £23,700 plus overtime, with training and career growth opportunities.
- Why this job: Enhance your IT skills in a customer-centric team while making a real impact.
- Qualifications: Customer service experience and good general IT skills are essential.
- Other info: Office-based role in Adlington, Chorley with some remote work options.
The predicted salary is between 23700 - 25700 £ per year.
- Have you recently been working in Customer Services, OR, Customer Support?
- Do you thrive in delivering excellent Customer Service?
- Are you currently working in an IT support role now – wishing to progress your career?
- Do you live within commute of Chorley – and/or Bolton (this is ESSENTIAL)
Then this role is for you – as a 1st line IT Support Analyst.
We can offer you:
- A starting salary of £23,700 + overtime
- You will be able to build your IT career in a strong team, committed to being \”customer-centric\”
- Enhance your IT skills
But – You must be a good communicator with reasonable IT skills
My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.
You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be conducted from their office in Adlington, Chorley +, and will involve some remote work.
You will join a company offering training and a genuine career path with an additional benefits package.
As the 1st Line IT Support Analyst you will:
- Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.
- Provide telephone support to the user base utilising remote access tools.
- Log and categorise incoming calls and emails within a CRM system.
- Active involvement in the documenting and updating of the knowledge base.
- Raise jobs for Engineers and liaise with them.
- Take ownership of incidents and progress them quickly and efficiently.
- Document issues/problems and raise them to the 2nd line team.
We are looking for a 1st Line IT Support Analyst with:
- A customer service delivery background
- Good general IT skills.
- Problem-solving attitude and aptitude.
- Good communication skills both written and verbal.
- Good problem-solving skills.
- Ability to manage own workload effectively.
- Excellent time management skills.
- Attention to detail.
- An ability to Take Ownership.
APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
Submit your CV and a cover letter to our exclusive Talent Acquisition Partner: info@gkrecruitment.com
1st line IT Support Analyst employer: GK Recruitment Ltd
Contact Detail:
GK Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line IT Support Analyst
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since this role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 2
Familiarize yourself with common IT support tools and remote access software. Being able to demonstrate your knowledge of these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills, especially in a technical context. Since you'll be assisting pharmacy dispensers over the phone, being able to explain complex IT issues in simple terms is crucial.
✨Tip Number 4
Research the company and its products. Understanding the EPoS and PMR systems they provide will not only help you in the interview but also show your genuine interest in the role and the company.
We think you need these skills to ace 1st line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and IT support. Emphasize any relevant skills, such as problem-solving and communication, that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer-centric approach and your ability to handle IT issues effectively.
Showcase Your Communication Skills: Since good communication is essential for this role, ensure that both your CV and cover letter are well-written and free of errors. Use clear and concise language to convey your points.
Highlight Relevant Experience: If you have experience with CRM systems or remote access tools, be sure to mention it. This will show that you are familiar with the tools used in the role and can hit the ground running.
How to prepare for a job interview at GK Recruitment Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service or support. Share specific examples of how you delivered excellent service and resolved issues effectively, as this is crucial for the 1st Line IT Support Analyst position.
✨Demonstrate Your IT Skills
Be prepared to discuss your general IT skills and any relevant experience you have in IT support. Familiarize yourself with common IT problems and solutions, as well as the tools you’ve used in past roles.
✨Communicate Clearly and Effectively
Since good communication skills are essential for this role, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully, showcasing your verbal and written communication abilities.
✨Emphasize Problem-Solving Abilities
Prepare to discuss specific instances where you successfully solved problems in a customer service or IT context. Highlight your problem-solving attitude and how you take ownership of incidents to ensure quick resolutions.
