1st Line, IT Service Desk Analyst

• Have you recently been working in IT Customer Support?
• Do you thrive in delivering an excellent Customer Services?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you:

• This role will become hybrid (home-working & office) after successful completion of probation
• A starting salary of £25 to 27,000 + overtime
• You will be able to build your IT career in a strong team, committed to being "customer centric"
• Enhance your IT skills

But - You must be a good communicator with reasonable IT skillsMy client supplies Medication Software Solutions.You will receive an excellent base salary of £25-27,000 plus overtime (average £2,000) with a salary review after measured periods of performance.The role will be conducted from their office in Chorley + some remote work.You will be joining a company that offers training and a genuine career path with an additional benefits package.

As the 1st Line IT Support Analyst, you will:

• Be the primary telephone contact to support and assist pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in the documenting and updating of the knowledge base.
• Raise jobs for Engineers and liaise with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues/problems and raise them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with:

• An IT-focused, customer service delivery background
• Good general IT skills.
• Problem-solving attitude and aptitude.
• Good communication skills both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• Excellent time management skills.
• Attention to detail.
• An ability to Take Ownership.

We're seeking experienced and entry-level applications

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