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- Tasks: Lead product development and support teams to enhance charitable giving solutions.
- Company: Join GivePlease, a fast-growing fintech revolutionising charitable donations.
- Benefits: Competitive salary, meaningful work, and opportunities for professional growth.
- Why this job: Make a real impact in the fintech space while collaborating with diverse teams.
- Qualifications: 8+ years in product management or project management with strong client engagement skills.
- Other info: Opportunity to work in a dynamic environment with a mission-driven team.
The predicted salary is between 36000 - 60000 £ per year.
Join a fast-growing fintech revolutionising charitable and religious giving! GivePlease is redefining the future of charitable and religious giving through innovative, cashless donation platforms. As a mission-driven fintech, we transform how non-profits, religious institutions, charities, and government organisations raise funds by making the process seamless, secure, and digital first.
With operations in Singapore and Malaysia and rapid regional expansion, we are on a strong growth trajectory, building partnerships with leading faith-based organisations, charitable institutions, and payment platforms. Our advanced technology powers real-time donation processing, automated fund disbursement, and seamless SaaS-based giving solutions.
As a Product Lead, you will play a crucial role in supporting the Sales, Operations, and Partnerships team during the pre-sales process by understanding client expectations and requirements. Post-sale, you will work closely with cross-functional teams including Business Analysts, Project Managers, Sales, Marketing, and Client Support to translate business needs into clear, actionable outcomes.
You will oversee project progress, ensure smooth delivery, and provide after-sales support as a primary point of contact for Islamic government organisations, mosques, charities including Social Service Agencies, and other NGO clients. Your role will include close liaison with these stakeholders to ensure our solutions meet their operational and fundraising needs. You will also manage a team of Product Specialists across the region.
This role reports to the Head of Product and Delivery. Your expertise will be key in ensuring our products meet high-quality standards and consistently exceed client expectations.
Key Responsibilities- Pre-Sales Support: Collaborate with the Sales and Partnerships team in local and overseas meetings to understand business requirements. Recommend suitable products and solutions to clients. Work with Business Analysts and Product Teams to estimate costs for non-standard requirements. Support Sales and Partnerships to finalize the sales process. Prepare proposals and documentation for Tender applications, Invitation to Quote (ITQ), or Request for Quotations (RFQ).
- Project Management Support: Conduct project kick-off meetings to confirm client requirements and provide delivery timelines/milestones. Collaborate closely with Business Analysts and Prototype Designers to create mock-ups/wireframes. Review functional documents and designs to ensure alignment with client expectations. Perform quality checks and testing before product delivery. Conduct product training and User Acceptance Testing (UAT) for clients.
- After-Sales Support: Collaborate with the Operations team to handle support tickets and ensure timely resolution of issues. Coordinate with internal teams to resolve bugs, defects, or feature requests. Manage enhancements or change requests, collaborating with Business Analysts and Project Managers to estimate costs and timelines.
- Operations & Deployment: Plan and execute onsite product deployment across multiple locations. Ensure timely repair and hardware exchanges when required.
- Product Management: Develop and maintain product guides, user manuals, and training materials (including video guides). Collaborate with cross-functional teams to enhance existing products or create new solutions. Ensure products meet industry standards and offer a user-friendly experience.
- Marketing & Client Engagement: Coordinate with Sales and Partnerships team to send quarterly EDMs (Email Direct Marketing) to existing clients with product updates and new features. Assist in marketing campaigns, including social media content creation in collaboration with designers.
- Bachelor’s degree or equivalent in Computer Science or IT.
- Minimum of 8 years of experience in product development/management, sales support or Project Management.
- Strong understanding of client engagement, pre-sales, and after-sales processes.
- Ability to translate business requirements into product specifications.
- Experience with wireframing, UAT, and functional documentation review.
- Strong analytical and problem-solving skills.
- Professional and tactful with strong interpersonal skills and a service-oriented mindset with the ability to build rapport and trust quickly across stakeholders.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in software, IT solutions, deployment is a plus.
- Understanding of Islamic Giving and Charity Donation Landscape (preferred, but not essential).
- Proficiency in Malay will be an advantage due to the nature of stakeholder engagement.
- Able to travel for work on short notice.
Be a key player in a fast-growing, innovative company. Work on impactful projects that shape the future of our product offerings. Collaborate with diverse, cross-functional teams to drive success. If you are a proactive, client-focused professional with a passion for Product Lead, we would love to hear from you!
Product Lead employer: GIVEPLEASE PTE. LTD.
Contact Detail:
GIVEPLEASE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space, especially those involved in charitable giving. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in product management and client engagement. Bring along examples of your work or case studies that demonstrate how you've made an impact in previous roles.
✨Tip Number 3
Prepare for interviews by understanding the company’s mission and values. Since GivePlease is all about revolutionising charitable giving, think about how your background aligns with their goals. Be ready to discuss how you can contribute to their mission and enhance their product offerings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at GivePlease. So, get your application in and let’s make a difference together!
We think you need these skills to ace Product Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Lead role. Highlight your experience in product management and client engagement, and show us how your skills align with our mission at GivePlease.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in product development and project management. We want to see how you've successfully translated business needs into actionable outcomes in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. This helps us keep track of your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at GIVEPLEASE PTE. LTD.
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand GivePlease's products and services. Familiarise yourself with their cashless donation platforms and how they revolutionise charitable giving. This will help you articulate how your experience aligns with their mission and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage projects. Think of examples from your past experiences where you've successfully collaborated with cross-functional teams or handled client expectations. Be ready to discuss how you would approach specific challenges related to product management and client engagement.
✨Showcase Your Communication Skills
As a Product Lead, strong communication is key. During the interview, highlight your interpersonal skills and ability to build rapport with stakeholders. Share examples of how you've effectively communicated complex ideas to clients or team members, ensuring everyone is on the same page throughout the project lifecycle.
✨Demonstrate Your Passion for Impact
GivePlease is all about making a difference in charitable giving. Make sure to express your passion for social impact and how it aligns with your career goals. Discuss any relevant experiences or initiatives you've been involved in that showcase your commitment to meaningful work, especially in the fintech or charitable sectors.
