Sales Consultant - Givenchy - WRTW Harrods

Our Sales Associates are the first human expression of the Maison for many clients. They are ambassadors of Givenchy’s values, service culture, and attention to detail, playing a vital role in creating welcoming, refined, and emotionally engaging experiences.

They succeed by being present, curious, and committed to learning — building strong foundations in service, product knowledge, and client engagement while contributing positively to the team and store environment.

ROLE PURPOSE

To deliver a high-quality client experience aligned with Maison standards, contribute to store performance, and develop strong foundations in selling, service, and clienteling. As a Sales Associate, you grow through experience, feedback, and curiosity — learning to take ownership of your impact on clients, colleagues, and the boutique environment.

WHAT YOU OWN

YOUR CLIENT INTERACTIONS

• Welcoming clients with warmth, care, and professionalism
• Delivering attentive, personalised service at every touchpoint
• Learning to understand client needs, preferences, and style

YOUR PERFORMANCE

• Building product knowledge, selling skills, and brand fluency
• Actively seeking feedback and learning from peers and leaders
• Taking responsibility for your own growth and progress

YOUR CONTRIBUTION TO THE TEAM

• Supporting a positive, respectful, and collaborative team environment
• Contributing to smooth client journeys and daily excellence
• Upholding standards in behaviour, presentation, and attitude

KEY RESPONSIBILITIES

CLIENT EXPERIENCE

YOUR CLIENT INTERACTIONS

• Welcoming clients with warmth, care, and professionalism
• Delivering attentive, personalised service at every touchpoint
• Learning to understand client needs, preferences, and style

YOUR PERFORMANCE

• Building product knowledge, selling skills, and brand fluency
• Actively seeking feedback and learning from peers and leaders
• Taking responsibility for your own growth and progress

YOUR CONTRIBUTION TO THE TEAM

• Supporting a positive, respectful, and collaborative team environment
• Contributing to smooth client journeys and daily excellence
• Upholding standards in behaviour, presentation, and attitude

Deliver refined, courteous, and consistent service

• Support personalised client journeys under Maison guidelines
• Contribute to a welcoming and emotionally engaging store atmosphere

SALES CONTRIBUTION

• Support achievement of individual and store objectives
• Apply selling techniques and storytelling learned through training
• Demonstrate focus, reliability, and professionalism on the floor

BRAND & PRODUCT FOUNDATIONS

• Develop knowledge of collections, heritage, and craftsmanship
• Communicate product information accurately and with enthusiasm
• Represent the Maison through grooming, presentation, and conduct

OPERATIONAL DISCIPLINE

• Execute transactions accurately and efficiently
• Support stock, cash, and operational processes with care
• Maintain a clean, organised, and elevated boutique environment

HOW YOU GROW

• Show curiosity, humility, and willingness to learn
• Build confidence through consistency and preparation
• Develop autonomy gradually while respecting standards
• Take pride in representing the Maison

PROFILE

• Passion for luxury or premium retail
• Good for interpersonal and communication skills
• Eager to learn and upbeat attitude
• Fluent in local language; additional languages are a strong asset

WHAT SUCCESS LOOKS LIKE

• Clients who feel welcomed, understood, and well cared for
• Consistent contribution to team and store performance
• Growing confidence and capability on the selling floor
• Strong foundations in service, selling, and brand knowledge
• Clear readiness to progress toward Senior Sales Associate