At a Glance
- Tasks: Create unforgettable client experiences and deliver personalised service with a luxury touch.
- Company: Join the iconic Givenchy team at Harrods, where style meets excellence.
- Benefits: Competitive pay, training opportunities, and a vibrant team culture.
- Other info: Perfect for those eager to learn and grow in a dynamic environment.
- Why this job: Be an ambassador for luxury and make clients feel special every day.
- Qualifications: Passion for luxury retail and great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Our Sales Associates are the first human expression of the Maison for many clients.
They are ambassadors of Givenchy’s values, service culture, and attention to detail, playing a vital role in creating welcoming, refined, and emotionally engaging experiences.
They succeed by being present, curious, and committed to learning — building strong foundations in service, product knowledge, and client engagement while contributing positively to the team and store environment.
ROLE PURPOSE
To deliver a high-quality client experience aligned with Maison standards, contribute to store performance, and develop strong foundations in selling, service, and clienteling.
As a Sales Associate, you grow through experience, feedback, and curiosity — learning to take ownership of your impact on clients, colleagues, and the boutique environment.
- WHAT YOU OWN
- YOUR CLIENT INTERACTIONS
- Welcoming clients with warmth, care, and professionalism.
- Delivering attentive, personalised service at every touchpoint.
- Learning to understand client needs, preferences, and style.
- YOUR PERFORMANCE
- Building product knowledge, selling skills, and brand fluency.
- Actively seeking feedback and learning from peers and leaders.
- Taking responsibility for your own growth and progress.
- YOUR CONTRIBUTION TO THE TEAM
- Supporting a positive, respectful, and collaborative team environment.
- Contributing to smooth client journeys and daily excellence.
- Upholding standards in behaviour, presentation, and attitude.
- Deliver refined, courteous, and consistent service.
- Support personalised client journeys under Maison guidelines.
- Contribute to a welcoming and emotionally engaging store atmosphere.
KEY RESPONSIBILITIES
- CLIENT EXPERIENCE
- Welcoming clients with warmth, care, and professionalism.
- Delivering attentive, personalised service at every touchpoint.
- Learning to understand client needs, preferences, and style.
- Supporting a positive, respectful, and collaborative team environment.
- Contributing to smooth client journeys and daily excellence.
- Upholding standards in behaviour, presentation, and attitude.
- Deliver refined, courteous, and consistent service.
- Support personalised client journeys under Maison guidelines.
- Contribute to a welcoming and emotionally engaging store atmosphere.
- SALES CONTRIBUTION
- Support achievement of individual and store objectives.
- Apply selling techniques and storytelling learned through training.
- Demonstrate focus, reliability, and professionalism on the floor.
- BRAND & PRODUCT FOUNDATIONS
- Develop knowledge of collections, heritage, and craftsmanship.
- Communicate product information accurately and with enthusiasm.
- Represent the Maison through grooming, presentation, and conduct.
- OPERATIONAL DISCIPLINE
- Execute transactions accurately and efficiently.
- Support stock, cash, and operational processes with care.
- Maintain a clean, organised, and elevated boutique environment.
- HOW YOU GROW
- Show curiosity, humility, and willingness to learn.
- Build confidence through consistency and preparation.
- Develop autonomy gradually while respecting standards.
- Take pride in representing the Maison.
- PROFILE
- Passion for luxury or premium retail.
- Good interpersonal and communication skills.
- Eager to learn and upbeat attitude.
- Fluent in local language; additional languages are a strong asset.
- WHAT SUCCESS LOOKS LIKE
- Clients who feel welcomed, understood, and well cared for.
- Consistent contribution to team and store performance.
- Growing confidence and capability on the selling floor.
- Strong foundations in service, selling, and brand knowledge.
- Clear readiness to progress toward Senior Sales Associate.
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