At a Glance
- Tasks: Create memorable client experiences and deliver personalised service in a luxury retail environment.
- Company: Join Givenchy at Harrods, a prestigious brand known for its elegance and style.
- Benefits: Gain valuable experience in luxury retail with opportunities for growth and development.
- Other info: Dynamic team environment with a focus on personal and professional growth.
- Why this job: Be an ambassador for a renowned brand and make a real impact on client satisfaction.
- Qualifications: Passion for luxury retail, strong communication skills, and a willingness to learn.
The predicted salary is between 25000 - 32000 £ per year.
Our Sales Associates are the first human expression of the Maison for many clients. They are ambassadors of Givenchy’s values, service culture, and attention to detail, playing a vital role in creating welcoming, refined, and emotionally engaging experiences. They succeed by being present, curious, and committed to learning — building strong foundations in service, product knowledge, and client engagement while contributing positively to the team and store environment.
Role Purpose
To deliver a high-quality client experience aligned with Maison standards, contribute to store performance, and develop strong foundations in selling, service, and clienteling. As a Sales Associate, you grow through experience, feedback, and curiosity — learning to take ownership of your impact on clients, colleagues, and the boutique environment.
What You Own
- Your Client Interactions
- Welcoming clients with warmth, care, and professionalism.
- Delivering attentive, personalised service at every touchpoint.
- Learning to understand client needs, preferences, and style.
- Your Performance
- Building product knowledge, selling skills, and brand fluency.
- Actively seeking feedback and learning from peers and leaders.
- Taking responsibility for your own growth and progress.
- Your Contribution to the Team
- Supporting a positive, respectful, and collaborative team environment.
- Contributing to smooth client journeys and daily excellence.
- Upholding standards in behaviour, presentation, and attitude.
- Deliver refined, courteous, and consistent service.
Job Responsibilities
- Client Experience
- Support personalised client journeys under Maison guidelines.
- Contribute to a welcoming and emotionally engaging store atmosphere.
- Sales Contribution
- Support achievement of individual and store objectives.
- Apply selling techniques and storytelling learned through training.
- Demonstrate focus, reliability, and professionalism on the floor.
- Brand & Product Foundations
- Develop knowledge of collections, heritage, and craftsmanship.
- Communicate product information accurately and with enthusiasm.
- Represent the Maison through grooming, presentation, and conduct.
- Operational Discipline
- Execute transactions accurately and efficiently.
- Support stock, cash, and operational processes with care.
- Maintain a clean, organised, and elevated boutique.
How You Grow
- Show curiosity, humility, and willingness to learn.
- Build confidence through consistency and preparation.
- Develop autonomy gradually while respecting standards.
- Take pride in representing the Maison.
Profile
- Passion for luxury or premium retail.
- Good interpersonal and communication skills.
- Eager to learn and upbeat attitude.
- Fluent in local language; additional languages are a strong asset.
What Success Looks Like
- Clients who feel welcomed, understood, and well cared for.
- Consistent contribution to team and store performance.
- Growing confidence and capability on the selling floor.
- Strong foundations in service, selling, and brand knowledge.
- Clear readiness to progress toward Senior Sales Associate.
