At a Glance
- Tasks: Lead and develop a dynamic team to deliver an exceptional client experience.
- Company: Join Givenchy at Harrods, a luxury brand with a vibrant culture.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: A chance to grow within a prestigious brand and make a real impact.
- Why this job: Be a key player in creating memorable client relationships and driving brand excellence.
- Qualifications: Experience in retail leadership and a passion for luxury service.
The predicted salary is between 36000 - 60000 £ per year.
Team Managers are leaders on the floor and multipliers of culture. They bring the Maison to life through their teams, their presence, and the quality of the client relationships they help build every day. They succeed by leading through example, developing people, and ensuring that standards, behaviours, and client experience are consistently lived, not enforced.
ROLE PURPOSE
To lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. Reporting to the Store Director (Flagship) or Store Manager, the Team Manager plays a critical role in translating vision into daily reality on the selling floor.
What You Own
- YOUR TEAM
- The engagement, development, and performance of your team
- Creating an environment of trust, accountability, and pride
- Coaching individuals to grow in confidence, capability, and ownership
- YOUR CLIENTS
- The quality and consistency of the client experience delivered by your team
- Supporting the development of long‐term, trust‐based client relationships
- Championing clienteling as a shared responsibility
- LIVING THE MAISON'S VALUES
- Living and protecting the Maison's values, behaviours, and ways of working
- Acting as a role model in professionalism, service, and attitude
Job Responsibilities
KEY RESPONSIBILITIES
- LEADERSHIP & DEVELOPMENT
- Lead by example on the floor, setting the tone through behaviour and presence
- Coach, support, and develop team members through regular feedback
- Translate store priorities into clear daily focus for the team
- OWNERSHIP & ACCOUNTABILITY
- Take responsibility for team performance, behaviours, and standards
- Give clear, honest feedback with positive intent
- Address issues early, constructively, and fairly
- PERFORMANCE & BRAND EVANGELISM
- Drive sustainable commercial performance
- Ensure brand standards are understood, lived, and protected
- Balance execution excellence with human, values‐led leadership
- CLIENT EXPERIENCE
- Champion storytelling, emotion, and service excellence
- Support the team in building meaningful, long‐term client relationships
- Ensure consistency of service quality at all client touchpoints
How You Lead
- Lead with presence, calm authority, and emotional intelligence
- Build trust through fairness, consistency, and reliability
- Encourage ownership while providing clarity and support
What Success Looks Like
- A motivated, confident, and accountable team
- Consistent delivery of an elevated client experience
- Strong individual and collective performance
- Clients who return because of relationships and trust
Profile
- Strong experience in retail
- Experience leading and developing teams
- Strong coaching and communication skills
- Ability to create engaged, inclusive team environments
- Strong selling and clienteling capabilities
- Ability to build trust‐based, long‐term client relationships
- Confident in delivering luxury service standards
- Understanding of sales KPIs and individual performance drivers
- Ability to translate targets into daily team actions
- Results‐oriented with attention to detail
- Accountability, reliability, and professionalism
- Emotional intelligence and self‐awareness
- Motivation to grow within the Maison
WHAT SUCCESS LOOKS LIKE
- A motivated, engaged, and high‐performing team
- Consistent delivery of Givenchy's client experience standards
- Strong individual and team sales performance
- Loyal clients who return for relationships and service quality
- A team that embodies
Team Manager - Givenchy - Harrods in London employer: GIVENCHY
At Givenchy, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Located in the prestigious Harrods, our Sales Consultants are not just employees; they are ambassadors of luxury, receiving comprehensive training and support to enhance their skills in client engagement and product knowledge. With a commitment to teamwork and excellence, we provide a unique opportunity for individuals passionate about premium retail to thrive in a dynamic environment where every interaction is meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Givenchy - Harrods in London
✨Tip Number 1
Get to know the company culture before your interview. Research Givenchy and Harrods, and understand their values and client experience standards. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or improved client relationships. Be ready to share how you’ve developed others and created an engaging environment, as this is key for the Team Manager role.
✨Tip Number 3
Showcase your emotional intelligence during the interview. Be calm, present, and approachable. Demonstrating your ability to build trust and handle feedback will resonate well with the hiring team, as they value these traits in a leader.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Manager - Givenchy - Harrods in London
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, let us see your leadership style shine through! Share examples of how you've led teams in the past and how you’ve created an environment of trust and accountability. We want to know how you inspire others!
Highlight Client Relationships:Make sure to emphasise your experience in building long-term client relationships. Tell us about times when you went above and beyond to deliver an elevated client experience. This is key for us at Givenchy!
Be Authentic:We love authenticity! Don’t be afraid to let your personality come through in your application. Share your passion for luxury retail and how you embody the values of the Maison. We’re looking for genuine connections!
Apply Through Our Website:Finally, don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at GIVENCHY
✨Show Your Leadership Style
As a Team Manager, it's crucial to demonstrate your leadership style during the interview. Share specific examples of how you've led teams in the past, focusing on how you set the tone and foster an environment of trust and accountability.
✨Emphasise Client Relationships
Givenchy values long-term client relationships, so be prepared to discuss how you've built and maintained these in previous roles. Highlight any strategies you've used to enhance client experiences and ensure service excellence.
✨Demonstrate Coaching Skills
Talk about your experience in coaching and developing team members. Provide examples of how you've given constructive feedback and supported individuals in growing their confidence and capabilities, aligning with the role's focus on team development.
✨Align with Brand Values
Familiarise yourself with Givenchy's values and culture. During the interview, express how your personal values align with theirs and how you can embody and protect these values while leading your team on the floor.
