Store Manager - Givenchy - Harrods in London

Location: London, England, United Kingdom

Job Responsibilities

• Team Leadership & Engagement

• Develop Managers to ensure their teams deliver the brand experience to every Client.
• Support them with consistent coaching, identify their development and training needs, and partner with them to tailor individual action plans.
• Identify, recruit and develop talents and work with HR and the Head of Northern Europe to secure succession plans.
• Organise the team in an efficient manner according to business needs and delegate responsibility.
• Translate strategic and business goals into concrete and individual actions and objectives.
• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved.
• Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions.
• Coach Managers into taking responsibility for the management, development and engagement of their own teams.
• Take part in the recruitment, training, evaluation, motivation and development of the staff.
• Network with Brand and LVMH colleagues to share best practices.
• Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours.

• Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders.
• Champion and develop a customer centric and service mindset in store.
• Partner with the regional Client Development Manager to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area.
• Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories.
• Build a loyal Clientele, leveraging all clienteling tools from the CRM team.
• Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives.
• Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations.
• Act as a Brand ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR).
• Be aware of the competitive landscape and market trends.
• In multi-store markets, develop relationships with surrounding Brand Store Managers to optimise business opportunities and Client experience.

• Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions.
• Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L.
• Take accountability alongside Store Support for the health and safety management of the store.
• Supervise loss asset protection and risk management.
• Control stock loss within the boutique budget and implement stock audits effectively.
• Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control.

Profile

• Extensive Flagship Boutique management retail experience in the luxury goods sector.
• Existing International Clientele network.
• Experience in managing VIP client events.
• Excellent communication and relationship building skills.
• Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity.
• A passion for LVMH Fashion and our collections.
• Strong knowledge of fashion, trends and specifically RTW product division.
• Keen interest in culture and art.
• Fluency in a second language (preferred).
• Master Degree desirable.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development