At a Glance
- Tasks: Be the friendly face of our business, helping customers with their enquiries and orders.
- Company: Join an innovative automotive company leading in protective film solutions.
- Benefits: Enjoy a competitive salary, training opportunities, and a fun work culture.
- Other info: Great career progression and a collaborative team environment await you!
- Why this job: Make a real difference in customer experiences while building your career.
- Qualifications: A 2:1 degree, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
As the first point of contact for customer enquiries and the face of the business, this Customer Service Representative opportunity is an impactful and essential role. Standing out in an industry dominated by large corporations, they offer a genuinely personable service to our customers. To make this customer experience even better and offer excellent service standards, we are looking for a fantastic CSR to join our small team in Surrey. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and good communicators, whilst being efficient at resolving any issues a customer may have. If this sounds like you and your commute to the Guildford area, apply today!
Company profile - Automotive Protective Film Solutions (Guildford)
Our Guildford based client is a driving force in the global automotive industry, pushing innovation when it comes to engineering to protect. As one of only eleven members of IWFA, this industry‑founded manufacturer partners directly with automotive brands to deliver Paint Protection and Window Film solutions. Leading the market on clarity, durability and innovation, this is an opportunity to build a career in a unique industry lead! Committed to partnership, they work closely with clients to develop bespoke solutions and ensure precision/quality at every stage via digital pattern-cutting software. With a cross-functional team spanning R&D, manufacturing, logistics and sales, joining them means becoming part of an innovation-driven organisation shaping the future of vehicle protection worldwide.
Key Responsibilities
- Prioritise and process customer orders and requests.
- Liaise with our warehousing and logistics partners to ensure prompt delivery.
- Communicate with customers and keep them informed about their orders.
- Investigate and resolve customer complaints promptly and patiently.
- Maintain thorough and accurate customer service records.
- Maintain and confidently use databases and mailing lists.
- Keep confidential records and financial information private and secure.
- Confidently use CRM/ERP (Netsuite) systems and technology to deliver great customer care.
- Work as part of the sales team to drive positive company sales results.
- Check product availability for customer orders and work with the Logistics Team to restock items.
- Ensure customer satisfaction and provide professional customer support at all times.
- Prepare, pack and ship product samples and non-standard orders.
Job Requirements
- A 2:1 bachelor's degree.
- Good numeracy skills.
- Strong IT skills and curious towards learning to use new software.
- Proficiency in office packages (MS / Google / other), ERP and CRM software.
- Excellent communication skills, both verbal and written.
- Strong organisational skills.
- Excellent phone manners and well-spoken.
- Good listening skills.
- Exceptional customer service skills.
- Ability to adapt/respond to different types of characters.
- 30 - 45-minute commute to the Guildford area (5 days a week in office).
- Strong problem-solving skills.
Benefits
- Competitive starting salary of £30,000 - £35,000 DOE.
- Training and Development.
- Scope to be involved in numerous other areas of the business.
- No ceiling on career progression.
- Collaborative and fun work culture.
Graduate Customer Service Representative employer: Give a Grad a Go
As a Graduate Customer Service Representative at our Guildford-based company, you will join a dynamic and innovative team dedicated to delivering exceptional customer experiences in the automotive industry. With a competitive starting salary, extensive training and development opportunities, and a collaborative work culture, we empower our employees to grow their careers without limits while making a meaningful impact in a unique sector. Embrace the chance to be part of a close-knit team that values your contributions and fosters a fun, engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Service Representative
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Give a Grad a Go value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Give a Grad a Go a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Give a Grad a Go!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Give a Grad a Go.
We think you need these skills to ace Graduate Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Give a Grad a Go!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Give a Grad a Go
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
