- Pension plan
Company profile - R&D Consultancy
In this Client Retention & Office Manager job, you will be joining a consultancy specialising in research & development tax credit claims. They work with some of the UK's most exciting and innovative businesses to help them gain access to huge amounts of revenue from Government grants and schemes put in place to incentivise innovation and investment in the UK.
Established in 2018, this company has quickly emerged as a challenger to the established market leaders and has achieved excellent success rates with its clients across varying industries. Due to continued success, they are looking for a highly organised graduate to join their team on a 12-month maternity cover, with the potential to move into a permanent position!
Job description - Client Retention & Office Manager
In this Client Retention & Office Manager role in London, you will be the go-to person for keeping the firm's existing clients engaged and the office running smoothly. Your job is to manage client relationships, keep claims and new enquiries moving, and support the Managing Director with day-to-day coordination.
This is a varied 12-month maternity cover role starting in January 2027, with the potential to transition into a permanent Office Manager position.
Key responsibilities - Client Retention & Office Manager
In this Client Retention & Office Manager role in London, you will:
- Manage relationships with existing clients, arranging project calls and chasing outstanding information.
- Review final claim documentation for accuracy and completeness before submission.
- Oversee 40-50 new enquiries per month, ensuring they are logged, allocated, and followed up.
- Monitor R&D claim pre-notification deadlines and flag any outstanding actions.
- Coordinate the day-to-day running of the office, from the weekly rota to deliveries and supplies.
- Provide diary management and travel support to the Managing Director.
Job requirements - Client Retention & Office Manager
In this Client Retention & Office Manager role in London, we are looking for:
- A 2:1 or above from a top university.
- Highly organised with excellent attention to detail.
- Confident communicator who enjoys building relationships with clients.
- Proactive and comfortable taking ownership of tasks with minimal supervision.
- Proficient with Microsoft Office, particularly Outlook, Excel, and Teams.
- Looking for a London-based role starting in January 2027.
Benefits of the job - Client Retention & Office Manager
- Salary of £30,000 - £35,000 DOE
- Stunning offices in Marylebone - 5 days a week in office
- Potential to move into a permanent Office Manager position after the maternity cover
- Social events and team celebrations!
- Opportunity to learn about the R&D space and work with some fantastic clients
- Full handover and training on the firm's clients, systems, and processes
- Direct exposure to the Managing Director and the wider business
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Client Retention and Office Manager in City of London employer: Give A Grad A Go Company
As a leading global shipowner and shipping solutions provider, we pride ourselves on fostering a dynamic work environment that champions excellence and innovation. Our London HQ offers a collaborative culture where employees are encouraged to grow through mentoring from industry leaders and clear progression opportunities, all while contributing to sustainable global trade. Join us to be part of a passionate team dedicated to delivering reliable services and enhancing the employee experience through comprehensive training and wellbeing programs.
