At a Glance
- Tasks: Be the voice of the customer and ensure their needs are met efficiently.
- Company: Join Givaudan, a global leader in food and fragrance innovation.
- Benefits: Flexible work environment, diverse culture, and opportunities for personal growth.
- Other info: Embrace diversity and be part of a supportive team.
- Why this job: Make a positive impact on people's lives while developing your skills.
- Qualifications: High school diploma required; customer service experience preferred.
The predicted salary is between 25000 - 32000 € per year.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a Customer Care Representative, you will be the central link between the customer, operations, sales team and our Global Business Solution Center to ensure client's requirements are met in the most efficient and cost-effective way. You will build strong relationships with the customer, act as the voice of the customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.
Responsibilities
- Execute the Customer Care strategy and follow global guidelines
- Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
- Actively work with the Customer Care team on customer intimacy and delivering a superior customer experience
- Day to day communication and collaboration with customers, operations, sales and GBS
- Resolve requests for order changes, issues and handle customer complaints/inquiries internally and externally
- When applicable, determine corrective action with the help of the Support Office and Control Tower
- Prepare debit and credit notes, process quality notifications and customer returns
- Manage customer expectations and build strong relationships
- Proactively ask for and act upon Customer feedback
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Identify the right communication method based on the sense of urgency and issue
- Diffuse difficult situations and get resolution with the customers
- Follow the new customer/product processes and contribute to improve new customer experience
- Participate in Customer visits and presentations when required
Qualifications
- At least, High School or Secondary Education Diploma
- Associate or University Degree is preferred
- English and another language(s) is preferred
- 1 year in the industry including customer facing role is preferred
- Microsoft Office expertise
- Interpersonal and communication skills
- Demonstrated Customer Relationship Management
- Basic Inventory Management knowledge
- Negotiation skills
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. We value the different perspectives that come from diverse cultures, backgrounds, and experiences. Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow. Every essence of you enriches our world. Join us in making a difference together.
Customer Care Representative employer: Givaudan
At Givaudan, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration among our diverse team of over 17,000 professionals worldwide. As a Customer Care Representative, you will enjoy opportunities for personal and professional growth while contributing to meaningful projects that enhance the lives of billions. Our commitment to employee well-being, coupled with a supportive environment that values every individual's unique essence, makes Givaudan a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Givaudan's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Representative, you'll need to be clear and confident. Role-play common customer scenarios with a friend to get comfortable handling inquiries and complaints.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer care shine through! We want to see how much you love helping people and making their lives better. Share a personal story or experience that highlights your passion for customer service.
Tailor Your CV:Make sure your CV is tailored to the Customer Care Representative role. Highlight relevant experiences and skills that match the job description. We’re looking for those interpersonal skills and customer relationship management experience, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Givaudan and what we stand for.
How to prepare for a job interview at Givaudan
✨Know the Company Inside Out
Before your interview, take some time to research Givaudan. Understand their values, products, and the role they play in the beauty and wellbeing industry. This will not only show your enthusiasm but also help you tailor your answers to align with their mission of creating happier, healthier lives.
✨Showcase Your Customer Care Skills
As a Customer Care Representative, your ability to manage relationships is key. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Highlight your interpersonal skills and how you can contribute to delivering a superior customer experience.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in this role, such as handling difficult customer complaints or managing order changes. Practise your responses to these situations, focusing on how you would diffuse tension and find solutions. This will demonstrate your problem-solving abilities and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, customer care strategies, or opportunities for growth within Givaudan. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
