At a Glance
- Tasks: Build strong customer relationships and provide top-notch support in a dynamic environment.
- Company: Join Givaudan, a diverse and inclusive company that values your unique perspective.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Other info: Exciting role with opportunities to collaborate and grow in international trade.
- Why this job: Make a real impact by enhancing customer experiences and driving continuous improvement.
- Qualifications: Fluent French speaker with customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a French speaking Customer Service Adviser at Ashford, you will be at the heart of building strong customer relationships, ensuring that assigned customers' requirements are met in the most efficient and cost‑effective way.
Responsibilities:
- Building strong customer relationships by providing support for assigned customers, managing customer expectations, and actively working with the Customer Care Team to deliver superior customer experiences.
- Displaying account management expertise by carrying out requests for changes, dealing with enquiries from internal and external customers, preparing debit and credit notes, processing customer complaints and returns, and updating accurate customer records.
- Participating in continuous improvement initiatives by identifying opportunities for improvement within Customer Care and taking part in relevant projects.
- Collaborating with Planning on demand planning information, participating in demand planning meetings, and proactively soliciting and acting on customer feedback.
Professional Profile:
- Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms, etc.)
- High school education or GCSE (minimum level C equivalent) in English and Mathematics
- University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
- Excellent verbal and written communication skills
- Fluent French speaker
- 2+ years’ experience in a similar customer‑focused role
- Excellent customer service experience
- Ability to work under pressure and deal with ambiguity
- Excellent attention to detail
- Efficient personality with strong time management, administration and customer skills
- Microsoft Office expertise
- Experience using operations management software such as SAP or similar; knowledge of SAP is desirable.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences. Everyone—regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances—is warmly welcomed at Givaudan, a place where we all love to be and grow.
Customer Service Adviser (French Speaking) in Ashford employer: Givaudan
At Givaudan, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Customer Service Adviser in Ashford, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while enjoying a supportive environment that values diversity and inclusion. Join us to be part of a team that not only prioritises customer satisfaction but also encourages personal and career advancement in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (French Speaking) in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Adviser role, especially if they’re in the industry. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you would handle specific situations, especially in a French-speaking context. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and where you can see yourself thriving. Check out our website for openings at StudySmarter and tailor your approach to fit what we’re all about!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Adviser position.
We think you need these skills to ace Customer Service Adviser (French Speaking) in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Adviser. Highlight your experience in customer service, especially any roles where you’ve managed relationships or dealt with enquiries. We want to see how your skills match what we’re looking for!
Show Off Your Language Skills:Since this role requires fluent French, don’t forget to showcase your language abilities! Include any relevant experiences where you’ve used your French skills, whether in a professional setting or otherwise. We love seeing candidates who can communicate effectively in both English and French.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Givaudan
✨Brush Up on Your French
Since this role requires you to be a fluent French speaker, make sure you're comfortable conversing in French. Practice common customer service scenarios in French, so you can respond confidently during the interview.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and practices. Be ready to discuss your previous experiences in handling customer complaints, managing expectations, and providing support. Use specific examples to showcase your skills.
✨Understand the Industry Terms
Given the focus on exports and international trade, brush up on relevant terms like incoterms and shipping terms. This knowledge will not only impress your interviewers but also show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've identified opportunities for improvement in past roles. Think of specific instances where you contributed to enhancing customer experiences or streamlining processes, as this aligns with their continuous improvement initiatives.
