At a Glance
- Tasks: Own the Configuration Management process and maintain IT and OT service information.
- Company: Join Givaudan, a leader in food innovations and beauty solutions.
- Benefits: Enjoy flexible working, health insurance, discounts, and career development.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a positive impact on billions while growing your skills in a dynamic environment.
- Qualifications: 5+ years in IT, 2+ years in ITSM, and ServiceNow CMDB experience required.
The predicted salary is between 50000 - 60000 € per year.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Your future role? As a Configuration Manager in Budapest, Avignon, Argenteuil or Ashford, you will have ownership of the Configuration Management process, by which information about Configuration Items required to deliver IT and OT services is maintained. You will define and maintain a logical model containing the components of the IT and OT infrastructure (CIs) and their relationships. You are accountable for the quality, the relevance, and the completeness of its content. You will report to the Technology Lifecycle Manager.
Your main responsibilities:
- Defines & maintains the configuration framework (CMDB model)
- Documents and promotes CMDB usage throughout IT and OT organizations
- Ensures all relevant parties are trained to use CMDB and are aware of related processes
- Monitor adherence to technical, quality and security standards to ensure compliance within processes and procedures
- Captures requirements from IT and OT stakeholders for data elements to be included in CMDB and triggers appropriate actions to fulfill these requirements
- Audits & verifies CIs contained within the CMDB
- Finds inconsistencies and liaises with internal and external stakeholders to ensure their correction
- Translate requirements into specifications, being the link between our users and the development team
- Develop and deliver training materials to educate users on how to effectively use configuration management, promoting user adoption and maximizing productivity
- Maintains CMDB structure and content consistency over various changes that can happen (tools upgrades, vendor changes, ebonding changes). Triggers appropriate actions (projects, changes) to maintain this consistency
- Define and maintain the Configuration Management strategy
- Contributes to continuous improvement in Configuration Management and CMDB
You have:
- University or College degree
- Fluent in English
- 5+ years of experience in IT
- 2+ years of experience in ITSM and Configuration Management
- ITIL Foundation certification
- Ability to build appropriate understanding of service management tools up to a certain level of technical and functional details
- Ability to collaborate across geographical, organizational and cultural boundaries
- Expert in Configuration Management and CMDB Tools
- ServiceNow CMDB experience is a must
Benefits you will love:
- Flexible Working Arrangements (1-2 days office days per week)
- Private Health Insurance
- Monthly cafeteria plan
- Unilever shop discount
- Travel reimbursement when commuting from out of Budapest urban area
- Access to exclusive perfumes and other employee discounts
- Recognition and referral programs
- Career development opportunities in our multinational environment
- Team buildings and company events
- Learning programs to develop your soft and hard skills
- Free coffee and tea in our equipped kitchen
Multiple locations: Argenteuil (France), Avignon (France), Ashford (UK), Budapest (Hungary). At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. We value the different perspectives that come from diverse cultures, backgrounds, and experiences. Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow. Every essence of you enriches our world. Join us in making a difference together.
Configuration Manager - ServiceNow - Fixed-term assignment in Ashford employer: Givaudan
At Givaudan, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration among our diverse team of over 17,000 professionals worldwide. With flexible working arrangements, comprehensive health benefits, and ample opportunities for career development, we empower our employees to thrive in their roles while making a meaningful impact on the lives of billions. Join us in Budapest and experience a supportive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Manager - ServiceNow - Fixed-term assignment in Ashford
✨Tip Number 1
Network like a pro! Reach out to current employees at Givaudan on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Configuration Manager role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow and Configuration Management best practices. Brush up on your ITIL knowledge too! We want to see your expertise shine, so be ready to discuss how you can contribute to our CMDB strategy.
✨Tip Number 3
Show us your passion for continuous improvement! Think of examples from your past roles where you've enhanced processes or driven change. We love candidates who are proactive and eager to make a positive impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Givaudan family. Let’s make magic happen together!
We think you need these skills to ace Configuration Manager - ServiceNow - Fixed-term assignment in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Configuration Manager role. Highlight your ITSM and Configuration Management experience, especially with ServiceNow, to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your background makes you a perfect fit. Share specific examples of your achievements in Configuration Management to really stand out.
Showcase Your Soft Skills:We love candidates who can collaborate across teams and cultures. Mention any experiences where you've successfully worked with diverse groups or led training sessions, as these are key for the role.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you into our system quickly!
How to prepare for a job interview at Givaudan
✨Know Your Configuration Management Inside Out
Make sure you brush up on your knowledge of Configuration Management and CMDB tools, especially ServiceNow. Be ready to discuss your past experiences and how they relate to the role. Highlight specific projects where you've successfully implemented or improved configuration management processes.
✨Showcase Your Collaboration Skills
Since this role involves liaising with various stakeholders, prepare examples that demonstrate your ability to collaborate across different teams and cultures. Think about times when you’ve successfully communicated complex information to non-technical users or worked with diverse groups to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Practice articulating how you would handle inconsistencies in the CMDB or how you would train users on new processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Continuous Improvement Mindset
Givaudan values continuous improvement, so be prepared to discuss how you’ve contributed to enhancing processes in your previous roles. Share specific examples of how you’ve identified areas for improvement in Configuration Management and the positive outcomes that resulted from your initiatives.
