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- Tasks: Maximise customer retention and execute renewal processes with a focus on seamless experiences.
- Company: Join GitLab, a leading AI-powered DevSecOps platform with a collaborative culture.
- Benefits: Enjoy flexible paid time off, equity compensation, and home office support.
- Why this job: Be part of a team that transforms software development and drives innovation.
- Qualifications: Experience in customer relationship management and B2B software sales is essential.
- Other info: Remote work with opportunities for growth and development in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
1 day ago Be among the first 25 applicants
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what\’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
Role requires fluent German.
Role
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
Senior Renewals Manager Responsibilities
- Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
- Execute the renewal process to ensure ARR is retained or expanded
- Evaluate license usage and complete the true-up requirements
- Understand and align customer’s business needs and goals to generate renewal quotes
- Ensure that renewals are closed on a timely basis
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
- Ability to identify opportunity and customer level risk and coordinate the mitigation
- Provide renewals coverage on larger, more strategic customers
- Additional responsibilities in helping design best practices and methodologies for the renewals organization
- Provides more coverage of larger, more strategic and complex opportunities
Senior Renewals Manager Requirements
- Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
- Demonstrated progressive experience with B2B software sales
- Experience with subscription GTM approaches for customer success management and renewals
- Effective communicator, strong interpersonal and collaboration skills
- Motivated, driven and results-oriented
- Strong negotiation, presentation and closing skills
- Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
- Experienced in driving renewals with predictability and delivering to targeted gross retention rates
- Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience
- Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).
- Contributes to the improvement of renewals process, policies, and tools including helping others on the team
- You share our values, and work in accordance with those values.
How GitLab Will Support You
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you\\\’re excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Business Development and Sales
- Industries IT Services and IT Consulting and Software Development
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Senior Renewals Manager - Germany employer: GitLab
Contact Detail:
GitLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Renewals Manager - Germany
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Senior Renewals Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching GitLab and its products. Understand their mission and how they operate. This will help you align your experience with their needs and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences in customer retention and how you've successfully managed renewals. Highlight your negotiation skills and any metrics that showcase your success in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining GitLab and contributing to their innovative culture.
We think you need these skills to ace Senior Renewals Manager - Germany
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Renewals Manager role. Highlight your experience in customer retention and B2B software sales, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your negotiation, presentation, and closing skills. We want to see how you've successfully managed customer relationships.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know who you are beyond your professional experience. Share your passion for customer success and how you align with our values.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at GitLab
✨Know Your Stuff
Before the interview, dive deep into GitLab's products and services, especially those related to DevSecOps. Understand how their AI-powered platform works and be ready to discuss how your experience aligns with their mission of enhancing customer retention.
✨Showcase Your Communication Skills
As a Senior Renewals Manager, effective communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Be ready to demonstrate your negotiation and presentation skills during the interview.
✨Align with Their Values
GitLab values collaboration and innovation. Think about how you can contribute to their high-performance culture. Share experiences where you've worked in teams to solve complex problems or improved processes in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle renewals and customer challenges. Practice articulating your thought process on how you would approach retaining a difficult customer or managing a complex renewal deal.