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For Companies At a Glance
- Tasks: Lead global HR operations and implement innovative processes for a diverse workforce.
- Company: Join GitLab, a remote-first company with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible paid time off, equity compensation, and a growth fund for your development.
- Why this job: Make a real impact by optimising people operations for 2,500+ employees worldwide.
- Qualifications: 7-10 years in HR operations with strong leadership and tech skills.
- Other info: Remote work opportunity with excellent career growth and support for underrepresented groups.
The predicted salary is between 80000 - 120000 £ per year.
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An Overview Of This Role
Execute daily operations of the Global People Operations function and deliver operational excellence under the strategic direction of the VP, People Operations & Technology. This role is responsible for building and scaling a world-class people operations function that supports 2,500+ employees across 64 countries through hands-on implementation of standardized processes, advanced technology enablement, and regional service delivery excellence.
As an execution-focused leader in our People Operations organization, you will be responsible for implementing and operationalizing our core operating philosophy: We are the operating backbone of the People organization – delivering consistent, scalable, and tech-enabled experiences that support every team member across the employee lifecycle. With a standardization-first, automation-first, and empathy-driven approach, we simplify complexity, reduce friction, and ensure our services are reliable, intuitive, and continuously improving. You will translate strategic vision into tactical execution, designing with the end user in mind – anticipating needs, honoring context, and making it easy to get support when and where it’s needed. Working closely with leadership, you will implement intelligent, AI-powered self-service solutions, freeing our team to focus on moments that require deeper support, care, and judgment.
What You’ll Do
Operational Leadership
- Execute day-to-day operations of the Global People Operations team across multiple regions, including team development, succession planning, and complex escalation resolution
- Implement and maintain global HR policies and procedures with regional adaptations, coordinating between service centers for consistency and knowledge sharing
- Monitor service delivery metrics, drive continuous improvement initiatives, and lead special projects related to HR operations and process improvements
Process Excellence & Automation
- Execute process optimization, system efficiency initiatives, and business process analysis using structured methodologies across the global organization
- Implement automation initiatives using Workday, ServiceNow, AI, and RPA technologies while building and maintaining standard operating procedures and governance frameworks
- Execute routine auditing practices to monitor process and data integrity, implement corrections, and ensure enterprise-wide process standardization with regional customization
- Implement change management strategies and coordinate training for HR Centers of Excellence on system and process changes
Technology & Platform Management
- Execute optimization and maturation of Workday and ServiceNow platforms, including data governance, self-service enhancement, end-to-end consolidation, and system integration projects
- Implement standardization and emerging technology adoption (AI, RPA) for operational efficiency
Service Delivery & Stakeholder Management
- Execute seamless service integration with HR Centers of Excellence and implement process automation opportunities across all service areas
- Build stakeholder relationships, prepare and present operational performance metrics to senior leadership, and execute consistent global service delivery with regional flexibility
What You’ll Bring
Core Experience
- 7-10 years of HR operations experience with 3+ years in senior management roles
- Extensive experience building scalable people operations functions in global organizations
- Proven track record managing teams and driving results in complex, multi-regional environments
- Experience in global HR shared services or similar service delivery environments
Technology & Process Expertise
- Workday: Extensive experience optimizing Workday as core employee process platform, including data governance, self-service optimization, consolidation, standardization, automation, and workflow optimization
- ServiceNow: Deep experience implementing ServiceNow for HR service delivery, including case management, workflow automation, knowledge management, Workday integration, and service catalog management
- Process Automation: Experience implementing AI and RPA technologies for HR process automation, workflow optimization, digital transformation initiatives, and measuring ROI and impact of automation investments
Education & Certifications
- Bachelor\\\’s degree in HR, Business Administration, or related field
- Professional HR certification (SHRM-SCP, SPHR) strongly preferred
- Process improvement certifications (Lean, Six Sigma) highly valued
About The Team
The Senior Manager will execute and operationalize our five core operating principles under strategic guidance:
- Standardized Processes, Continuously Optimized. Implement global processes that are consistent, efficient, and built for scale – then execute continuous refinement based on data, feedback, and business evolution.
- Consistent Service, Anywhere. Execute delivery of a unified People experience – ensuring that every team member, regardless of location or role, receives timely, accurate, and equitable support through hands-on operational management.
- Technology-Enabled, Human-Backed. Build and maintain systems that resolve routine needs through intuitive, AI-enhanced self-service, spanning portals, mobile, chatbot, and voice. Execute seamless escalation processes with full context to eliminate friction and reduce effort.
- Governance and Service, Clearly Defined. Implement the separation of policy ownership from execution, ensuring that decision-making, compliance, and service delivery operate in harmony without confusion or redundancy.
- Scalable by Design. Build and implement processes and systems that scale with the business – executing automation, integration, and low-effort solutions that reduce manual work, increase accuracy, and enable focus on high-value work.
How GitLab Will Support You
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you\\\’re excited about this role, please apply and allow our recruiters to assess your application.
Remote-Global
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$100,800—$216,000 USD
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Location: United States (Remote)
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Senior Manager, Global People Operations employer: GitLab
Contact Detail:
GitLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Global People Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and PeopleOps space. Attend virtual events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company’s culture and values, especially around people operations. Think about how your experience aligns with their goals and be ready to share specific examples of your past successes.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with tools like Workday and ServiceNow, as they’re key in PeopleOps. If you can demonstrate your knowledge of these platforms during interviews, it’ll definitely set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of remote-friendly roles that could be perfect for you. Plus, our free advisor service can help you navigate the best HR software options to boost your application.
We think you need these skills to ace Senior Manager, Global People Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager role. Highlight your HR operations experience and any tech-savvy achievements, as we love seeing how you can bring operational excellence to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about People Operations and how your leadership style aligns with our core principles. Be genuine and let your personality come through!
Showcase Your Tech Skills: Since this role involves optimising platforms like Workday and ServiceNow, don’t forget to mention your experience with these technologies. We want to see how you can leverage tech to enhance our people operations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re in!
How to prepare for a job interview at GitLab
✨Know Your Stuff
Before the interview, dive deep into the company's mission and values. Understand their approach to People Operations and be ready to discuss how your experience aligns with their goals, especially in areas like process optimisation and technology enablement.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've developed teams, resolved complex issues, and driven results in multi-regional environments. Highlight your experience in building scalable people operations functions.
✨Be Tech-Savvy
Familiarise yourself with the technologies mentioned in the job description, like Workday and ServiceNow. Be prepared to discuss how you've implemented automation initiatives or optimised HR processes using these platforms. This will show that you're not just a people person but also a tech-enabled leader.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s challenges. Inquire about their current HR processes, how they measure success in People Operations, and what their vision is for the future. This shows your genuine interest and strategic thinking.