Senior Analyst, Loyalty Digital Customer Experience

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

An overview of this role: As a Senior Benefits Analyst on GitLab's Total Rewards team, you'll help design, administer, and improve our global benefits programs. You'll combine hands-on benefits operations with program assessment, vendor and broker partnerships, and cross-functional collaboration to make our offerings market-aligned, compliant, and easy for team members to navigate and use. You'll work across multiple countries and employment models, including professional employer organization (PEO), employer of record (EOR), and GitLab legal entity arrangements, while navigating local requirements and vendor processes. You'll serve as a subject matter expert on core benefits programs and processes, coordinate complex reviews and projects, and turn team member feedback and market data into clear recommendations for Benefits leadership. This role focuses on benefits programs and doesn't include leave administration.

What You'll Do:

• Partner with GitLab's global benefits broker and local vendors to lead plan renewals, oversee day-to-day plan operations, manage escalations, implement plan changes, and drive continuous improvement.
• Lead end-to-end implementation of new and enhanced benefits programs, from business cases and vendor selection through configuration, testing, launch communications, and post-launch improvements.
• Manage day-to-day administration for assigned global benefits programs, including eligibility, enrollment, billing, quality assurance, and issue resolution; track and improve enrollment accuracy, billing reconciliation, and issue-resolution times.
• Partner with Payroll, Finance, People Operations, and People Technology to support accurate reporting and compliance.
• Coordinate benefits operations across countries and employment models, including PEO, EOR, and GitLab entity arrangements; work with local vendors, brokers, and internal partners to resolve complex cases and apply relevant local requirements.
• Serve as a point of contact for complex benefits inquiries, partnering with HelpLab and People Operations to triage and resolve cases and use insights to improve plan and process design.
• Analyze benefits utilization, cost, survey, and qualitative data to identify trends, assess plan competitiveness, and develop recommendations and business cases that improve program outcomes.
• Simplify, standardize, and automate benefits processes while keeping the team member experience at the center.

What You'll Bring:

• Proven track record owning global benefits programs, including partnership with international brokers and local vendors.
• Strong knowledge of core benefits concepts, such as medical, dental, vision, life, disability, and supplemental benefits, along with familiarity with multi-country environments, including working with PEO and EOR providers and local brokers.
• Experience supporting benefits during country expansions and transitions.
• Experience using human resources information systems and benefits administration tools, with attention to detail in billing reconciliation, data entry, process testing, and quality assurance.
• Strong analytical skills and experience using benefits utilization, cost, and survey data, as well as spreadsheets with lookup formulas and pivot tables, to develop insights and recommendations.
• Strong written and verbal communication skills. Ability to explain complex benefits topics in accessible language, communicate decisions with patience and sound judgment, and collaborate with Payroll, Finance, Legal, People Operations, People Business Partners, and works council representatives.
• Ability to manage multiple priorities in an all-remote environment, use software tools and automation to improve processes, work with Git and GitLab whenever possible, and work in accordance with GitLab's values.
• Curiosity about artificial intelligence tools and a willingness to use them to improve benefits work and team processes; Workday experience is strongly preferred.

About the team: The Total Rewards team designs and operates programs that support GitLab team members across the locations where we work. Within Total Rewards, the Benefits team partners with People Operations, Payroll, Finance, People Technology, People Business Partners, brokers, and vendors to deliver clear, compliant, and useful benefits programs. The team works asynchronously, using data and team member feedback to improve programs and processes over time.

How GitLab will support you: Benefits to support your health, finances, and well-being, Flexible Paid Time Off, Team Member Resource Groups, Equity Compensation & Employee Stock Purchase Plan, Growth and Development Fund, Parental leave, Home office support.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role's listed level is currently for residents of the EU, applicable in the specified country or countries only. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location and having regard to any applicable collective agreements. The base salary range does not include bonuses, equity, or benefits. Poland base salary range: PLN 152,000 – 228,000 per year.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics.