At a Glance
- Tasks: Engage with customers to provide installation, migration, training, and advisory services.
- Company: GitLab is a leading open core software company revolutionising DevSecOps with AI-powered solutions.
- Benefits: Enjoy flexible remote work, generous PTO, equity compensation, and a growth budget.
- Other info: This role is fully remote with occasional travel; GitLab promotes an inclusive workplace.
- Why this job: Join a mission-driven team that values innovation, collaboration, and personal development.
- Qualifications: Experience with IaC/CaC technologies and cloud providers; strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co‑create the future with us as we build technology that transforms how the world develops software.
*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs, to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.
Professional Services Engineers are expected to be able to interface not only with the customer, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes.
What you’ll do
- Uses a consultative approach to customer engagements
- Does not focus on just “doing the work”
- Looks for opportunities to help the customer achieve their vision more effectively and efficiently
- Delivers on SOW with guidance from technical architects
- SOW scope may include:
- Installation and configuration of GitLab solutions in the customer environment
- Provide technical training sessions remotely and/or on-site
- Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements.
- Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training
- Develop and implement migration plans for customer VCS & data migration
- SOW scope may include:
- Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements
- Documents opportunities to help the customer achieve their vision more effectively and efficiently
- Communicate opportunities to the customer project and account team
- Supports engagement managers on quoting and scoping of SOWs
- Document and implement improvements for Professional Services engagement processes
What you’ll bring
- Professional exposure with one or more IaC/CaC technologies:
- Terraform
- Ansible
- Packer
- Puppet
- Chef
- Professional exposure with one or more cloud providers:
- AWS
- GCP
- Azure
- Proficient in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
- Experience using, deploying, or configuring GitLab
- Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
- Positive disposition and solution-oriented mindset
- Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
- Self‑motivated and self‑managing, with strong organizational skills
- Shares GitLab values, and work in accordance with those values
- Ability to thrive in a fully remote organization
- ~20% travel may be required
How GitLab will support you
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you\'re excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Professional Services Engineer, UKI employer: GitLab
GitLab is an exceptional employer that champions a fully remote and asynchronous work culture, allowing Professional Services Engineers to thrive in a flexible environment while engaging with cutting-edge AI-powered DevSecOps solutions. With a strong emphasis on employee growth through dedicated development budgets, equity compensation, and a commitment to diversity and inclusion, GitLab empowers its team members to contribute meaningfully to customer success and innovation. The company's mission-driven approach fosters a collaborative atmosphere where every voice is valued, making it an ideal place for those seeking rewarding and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Engineer, UKI
✨Tip Number 1
Familiarise yourself with GitLab's products and services, especially their AI-powered DevSecOps platform. Understanding how these tools work will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your experience with IaC/CaC technologies like Terraform or Ansible. Be prepared to discuss specific projects where you've implemented these technologies, as this will highlight your technical skills and problem-solving abilities.
✨Tip Number 3
Emphasise your communication skills and consultative approach. Prepare examples of how you've successfully collaborated with clients to achieve their goals, as this aligns with the role's focus on customer engagement and satisfaction.
✨Tip Number 4
Research GitLab's company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their remote, collaborative environment.
We think you need these skills to ace Professional Services Engineer, UKI
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Professional Services Engineer position at GitLab. Tailor your application to highlight relevant experiences that align with their mission and values.
Highlight Relevant Skills:In your CV and cover letter, emphasise your experience with IaC/CaC technologies like Terraform or Ansible, as well as your familiarity with cloud providers such as AWS or Azure. Be specific about how these skills have contributed to customer success in your previous roles.
Showcase Communication Skills:Effective communication is key for this role. Provide examples in your application that demonstrate your ability to engage with customers and collaborate with technical teams. Highlight any experience you have in delivering training or documentation.
Tailor Your Cover Letter:Craft a personalised cover letter that reflects your understanding of GitLab's culture and mission. Discuss how your values align with theirs and how you can contribute to their goals, particularly in enhancing customer engagement and satisfaction.
How to prepare for a job interview at GitLab
✨Understand GitLab's Mission
Before the interview, make sure you understand GitLab's mission to enable everyone to contribute to software development. This will help you align your answers with their values and demonstrate your commitment to their goals.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IaC/CaC technologies like Terraform or Ansible, as well as cloud providers such as AWS or GCP. Highlight specific projects where you've successfully implemented these technologies.
✨Emphasise Communication Skills
As a Professional Services Engineer, effective communication is key. Be ready to provide examples of how you've successfully communicated complex technical concepts to non-technical stakeholders in previous roles.
✨Demonstrate a Consultative Approach
During the interview, illustrate how you take a consultative approach to customer engagements. Share examples of how you've identified opportunities to help customers achieve their goals more effectively, rather than just completing tasks.
