CX Resource & Staffing Manager, EMEA in London

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

As the CX Resource & Staffing Manager, EMEA, you'll help GitLab's Customer Experience Engineering team build a stronger, more proactive approach to delivery planning across the region. In this role, you'll support resource management for Professional Services and Education Services, helping match the right people to the right work at the right time while keeping regional needs, timing, and delivery priorities in view. Reporting to the Manager, CX Resource and Staffing Management, you'll play an important part in moving the team from reactive scheduling toward more data-informed planning and clearer operational visibility.

In your first year, you'll focus on building dependable staffing rhythms, improving data quality and workflow consistency, and giving regional stakeholders better insight into allocation health, demand patterns, and coverage risks. This is a strong opportunity for someone who enjoys operational problem-solving, cross-functional coordination, and helping delivery teams work with more clarity and confidence.

Some examples of our projects:

• Supporting staffing across Professional Services and Education Services engagements by aligning resource availability, skills, timing, and regional requirements.
• Improving resource request workflows, allocation data quality, and reporting practices so delivery leaders can make faster, better-informed staffing decisions.

What you'll do:

• Manage staffing and allocation activities across assigned EMEA engagements, matching available resources to project requirements, schedules, and regional considerations.
• Maintain resource allocations in Kantata and quickly identify scheduling conflicts, coverage gaps, and changes that could affect delivery plans.
• Monitor utilization and allocation health, surfacing over-allocation, under-allocation, and bench risks early so teams can respond in time.
• Prepare recurring staffing views, dashboards, and operational updates that help delivery leadership understand current capacity and near-term needs.
• Coordinate resource request workflows from intake through assignment, ensuring requests are complete, routed correctly, and handled consistently.
• Support cross-team and cross-region resource sharing, including coordination that helps teams work effectively across broader delivery needs.
• Maintain accurate workforce data for assigned resources, including skills, certifications, language capabilities, and availability details.
• Reinforce process adoption and improve workflow consistency, helping the team build toward stronger forecasting, capacity planning, and operational partnership over time.

What you'll bring:

• Experience in professional services operations, resource coordination, staffing, delivery operations, or a similar operational environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and keep work moving across competing requests.
• Comfort working in professional services automation (PSA), scheduling, customer relationship management (CRM), or similar systems; Kantata experience is a plus.
• Solid analytical skills and confidence using spreadsheets, dashboards, and operational data to identify patterns, risks, and follow-up actions.
• Clear communication skills and the ability to work effectively with delivery managers, project managers, and peers on staffing updates and schedule changes.
• A practical, process-oriented approach to improving workflow quality, request handling, and data hygiene in a fast-moving environment.
• Ability to work well in a remote, asynchronous setting while staying organized, responsive, and aligned with team priorities.
• Interest in growing from strong tactical execution into broader support for forecasting, capacity analysis, and workforce planning.

The CX Resource and Staffing Management team helps delivery teams make effective staffing decisions by bringing structure, visibility, and consistency to how work is assigned and tracked. The team supports resource planning across services organizations, helps improve the quality of allocation and skills data, and creates the operational foundation needed for better utilization, forecasting, and delivery readiness.

As GitLab continues building a Resource Management Center of Excellence, this team is helping shift the business toward a more proactive and data-informed model for planning. Team members work closely with delivery leadership, project stakeholders, and regional peers in an all-remote environment, with a strong focus on collaboration, accountability, and continuous process improvement.

GitLab also supports team members through a remote, asynchronous work environment and benefits and programs designed to support overall well-being, growth, and flexibility.

We welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote; however, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, colour, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics.