Business Systems Analyst, Marketing in London

GitLab is an open‑core software company that develops the most comprehensive AI‑powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development.

An overview of this role:

As a Business Systems Analyst, Marketing on GitLab’s Lead to Cash team, you’ll serve as the strategic bridge between our Marketing, Sales, and Partner teams and the technical execution across our go‑to‑market systems ecosystem. With a focus on Customer Relationship Management (CRM) and the Lead to Opportunity process, you’ll analyze complex business needs, translate them into clear requirements, and help deliver scalable solutions that improve how we capture, route, and measure demand.

What you’ll do:

• Partner with Marketing Operations and Partner or Channel stakeholders to understand goals, pain points, and priorities across the Go‑To‑Market systems ecosystem.
• Lead discovery sessions and requirements workshops to gather, document, and validate complex business requirements for new initiatives, system enhancements, and process improvements.
• Translate business needs into clear user stories, functional requirements, and success metrics that guide technical design and implementation.
• Conduct current‑state and future‑state assessments, including gap analysis, to recommend solutions that balance quick wins with scalable, long‑term improvements.
• Support and optimize key Lead to Cash and Lead to Opportunity workflows across CRM and marketing technology, focusing on improving efficiency, data quality, and reporting readiness.
• Collaborate closely with cross‑functional teams (including Sales, Marketing, Partner teams, and IT) to align on process definitions, system behavior, and measurable outcomes.
• Drive change management activities that support adoption, including stakeholder communications, training support, and documentation.
• Track project progress, communicate updates and risks, and provide mentorship and guidance to junior analysts to support successful delivery.

What you’ll bring:

• 3+ years of experience as a Business Systems Analyst (or in a closely related role) supporting go‑to‑market systems, with a focus on Customer Relationship Management and marketing operations use cases.
• Hands‑on experience working with platforms such as Salesforce and Marketo; familiarity with Configure, Price, Quote (CPQ) tools is a plus.
• Ability to gather, document, and analyze complex requirements from Marketing, Sales, and Partner teams, then translate them into clear, scalable system and process solutions.
• Strong analytical and problem‑solving skills, including experience performing gap analysis between current‑state processes and desired future state.
• Understanding of Lead to Cash (including Lead to Opportunity) processes, industry best practices, and emerging trends.
• Experience leading discovery sessions and requirements workshops, defining success metrics, and aligning stakeholders on outcomes.
• Strong communication skills, with the ability to explain technical concepts to non‑technical audiences and present recommendations and project updates to senior stakeholders.
• Knowledge of business analysis methodologies and the software development life cycle (SDLC); comfort working with Agile practices.
• Ability to drive change management to support the adoption of new processes and system implementations in a remote, asynchronous environment.
• Interest in coaching and mentoring other analysts; relevant certifications (for example, Certified Business Analysis Professional (CBAP) or Certified ScrumMaster (CSM)) are helpful but not required.

About The Team:

On GitLab’s Lead to Cash team, we’re responsible for the systems and processes that power our customer journey, from initial marketing contact through revenue recognition. With a focus on Lead to Opportunity workflows, we partner closely with Marketing, Ecosystems, and Sales to turn business needs into scalable, measurable solutions across our go‑to‑market systems ecosystem.

How GitLab Will Support You:

• Benefits to support your health, finances, and well‑being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics.