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- Tasks: Help customers maximise their GitLab experience with expert guidance and support.
- Company: Join GitLab, a leading platform in DevSecOps with a vibrant culture.
- Benefits: Enjoy flexible paid time off, equity compensation, and home office support.
- Other info: Be part of a globally distributed team that values collaboration and continuous learning.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Experience with GitLab use cases and strong communication skills are key.
The predicted salary is between 50000 - 70000 £ per year.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You'll report to the Customer Success Engineer Team Manager, and your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale.
Responsibilities
- Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
- Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
- Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account).
- Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
- Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
- Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
- Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
- Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.
Qualifications
- Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
- Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
- Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
- Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
- Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
- Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
- Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; transferable experience from related roles is welcomed.
About The Team
We're a globally distributed customer success engineer (CSE) team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and stay aligned through clear documentation and shared enablement assets. We continuously improve our content and delivery based on what we learn from customer engagements.
How GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics.
Customer Success Engineer employer: GitLab
Contact Detail:
GitLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer
✨Tip Number 1
Get to know GitLab inside out! Familiarise yourself with their products and how they help customers. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current GitLab employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Customer Success Engineer role. Highlight your experience with DevSecOps tools and how you've helped customers achieve their goals in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the GitLab team.
We think you need these skills to ace Customer Success Engineer
Some tips for your application 🫡
Show Your Passion for GitLab: When you're writing your application, let your enthusiasm for GitLab and its mission shine through. We want to see how you connect with our values and how you can contribute to our innovative culture.
Tailor Your Experience: Make sure to highlight your relevant experience with GitLab use cases like DevSecOps or Agile Planning. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to explain your technical expertise and how it relates to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GitLab
✨Know Your GitLab Use Cases
Before the interview, make sure you’re well-versed in GitLab's key use cases like source code management and DevSecOps. Familiarise yourself with how these tools can drive customer success and be ready to discuss specific examples of how you've supported similar implementations in the past.
✨Showcase Your Technical Expertise
As a Customer Success Engineer, you'll need to demonstrate your technical background. Be prepared to discuss your experience with DevSecOps tools and how you’ve translated technical capabilities into tangible outcomes for customers. This will show that you can effectively communicate complex topics.
✨Prepare for Collaborative Scenarios
Since this role involves working closely with Customer Success Managers and Account Executives, think of examples where you’ve successfully collaborated in a team setting. Highlight your ability to juggle multiple engagements and how you prioritise tasks to meet customer needs.
✨Embrace Continuous Learning
GitLab values a continuous learning mindset, so be ready to discuss how you keep your skills sharp. Mention any relevant training or certifications you’ve pursued, and share how you’ve created reusable content or resources that have benefited your previous teams or customers.