At a Glance
- Tasks: Lead customer programs and manage multiple projects for top-tier clients.
- Company: Join a dynamic team in a customer-focused professional services environment.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced role with excellent career advancement potential.
- Why this job: Make a real impact by guiding strategic projects and building strong client relationships.
- Qualifications: Project management skills and ability to communicate effectively with stakeholders.
The predicted salary is between 60000 - 80000 £ per year.
A highly visible and customer‑facing position within the Professional Services organization and the wider Customer Success team. The Program Manager oversees customer programs and a portfolio of projects, ensuring successful delivery of client projects, including long‑term strategy, while providing strategic guidance to both the team and customers. The role reports to the Regional Delivery Manager.
Responsibilities
- Lead delivery of multi‑workstream professional services engagements with some of the largest and most strategic customers.
- Build strong relationships with key customer stakeholders, including executive leaders, counterpart program/project managers, engineering, development, and security teams.
- Develop a delivery methodology that leverages agile practices and project‑management best practices, and communicate its use to key stakeholders.
- Build and continuously communicate the Program Roadmap, dependencies, and deliverables.
- Manage stakeholder expectations to gain approval of project milestones.
- Define program strategy, including program justification, benefits, scope, timeline, schedule, resources (teams, PMs, PSEs, TAs, etc.), and stakeholder identification.
- Create a program‑level RACI chart.
- Define program success criteria.
- Create a program‑level Work Breakdown Structure (WBS) for all projects.
- Develop communication plans between projects and stakeholders.
- Define the program escalation path.
- Work closely with Engagement Managers to define workstreams when scoping larger customer programs and review proposals or Statements of Work prior to signature.
- Assist Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes.
- Proficiency with forecasting and reporting metrics.
- Lead Project Management program‑level meetings, including the Weekly PM meeting.
- Formulate, organize, monitor, and manage interconnected projects.
- Manage budgets and timelines for long‑term projects.
- Develop long‑term plans in collaboration with customers.
- Partner with Engagement Managers and Architects to develop long‑term plans supporting customer adoption and transformation.
Qualifications
- GitLab Project Management Certification within 2 months of the role.
Program Manager in City of Westminster employer: GitLab
As a Program Manager within our Professional Services team, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. We offer competitive benefits, a strong focus on work-life balance, and the opportunity to engage with some of the largest and most strategic customers in the industry, all while being part of a culture that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to program management. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your project management skills by sharing specific examples of past successes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Program Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Program Manager role. Highlight your experience in managing customer programs and projects, and don’t forget to mention any agile practices you’ve used. We want to see how you can bring your unique skills to our team!
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build strong relationships with stakeholders. Share examples of how you've successfully collaborated with executive leaders and project teams in the past. This is key for us at StudySmarter, as we value strong connections with our customers.
Demonstrate Your Strategic Thinking:We’re looking for someone who can think strategically about program delivery. In your written application, outline your approach to defining program strategy and success criteria. Show us how you’ve managed complex projects and delivered results that align with long-term goals.
Keep It Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and fit for the role. Remember, apply through our website for the best chance!
How to prepare for a job interview at GitLab
✨Know Your Program Management Inside Out
Make sure you’re well-versed in program management methodologies, especially agile practices. Brush up on your knowledge of project management best practices and be ready to discuss how you've applied them in past roles.
✨Build Relationships Before the Interview
Research the company and its key stakeholders. If possible, connect with current or former employees on LinkedIn to gain insights about the culture and expectations. This will help you tailor your responses and show that you’re genuinely interested in building relationships.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific situations, such as managing stakeholder expectations or developing a program roadmap. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
As a Program Manager, communication is key. Be prepared to demonstrate how you’ve successfully communicated with various stakeholders in the past. Bring examples of communication plans you’ve developed and how they contributed to project success.
