At a Glance
- Tasks: Join our Turkish-speaking team to deliver top-notch customer service and support.
- Company: Dynamic international company with a friendly and supportive culture.
- Benefits: Enjoy flexible hours, competitive pay, and generous leave policies.
- Other info: Great opportunities for personal growth and team-building activities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Fluent in Turkish, with a positive attitude and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
You will be a part of our Turkish-speaking Customer Success team, responsible for providing high-quality customer service to our product for the Turkish market. We have a friendly environment, training is provided from the first day, so you can perform to the fullest, and you will be working on a shift-based schedule.
You will be expected to:
- Deliver high-quality services to our customers;
- Answer via live chats and emails;
- Help customers with complaints and questions;
- Make calls to customers in difficult cases;
- Give customers information about our website;
- Other project support work.
(Full training will be provided.)
What you need to succeed in this role:
- Can-do attitude;
- Excellent knowledge of the Turkish language;
- Good knowledge of the English language would be a plus;
- Previous experience in the customer care fields;
- The right attitude, accurate, hard-working, attentive to details, and self-organised person;
- Flexibility on working hours and days (work by shifts).
About our corporate culture:
As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.
Reasons to join us:
- Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
- We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
- With flexible working hours and remote options, you'll love the freedom to work on your terms;
- We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
- You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
- Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
- You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
- At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
- Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
- With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit;
- Our company offers a Badge System that rewards your performance and dedication. As you progress, you can improve your skills, advance your status, and enjoy salary increases. Additionally, employees with high monthly quality scores are eligible for extra bonuses.
What’s next? Our recruiters will review your CV and reach out to you if you are suitable for the role. What your process will look like:
- HR Interview with the Recruiter;
- Final interview with the team;
- Final decision.
Our recruitment team is very willing to help out, so contact us with any questions you may have!
Customer Support Representative London employer: Giti2c
Join our dynamic Turkish-speaking Customer Success team in London, where you'll thrive in a supportive and collaborative environment. We prioritise employee growth with comprehensive training, flexible working hours, and generous benefits, including health insurance and educational allowances, ensuring you can achieve your full potential while enjoying a healthy work-life balance.
