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- Tasks: Lead a team to ensure customers achieve their goals with GitHub's innovative platform.
- Company: Join GitHub, the leading platform for software development used by top companies worldwide.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: 7+ years in customer success management and strong leadership skills.
- Other info: Dynamic role with a focus on team culture and customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
About GitHub
GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations: Remote, United Kingdom
Overview
GitHub is seeking a Senior Manager of Customer Success Management to lead a team of Customer Success Managers (CSMs) dedicated to helping our customers achieve their desired outcomes. The ideal candidate will have enterprise experience, emerging people leadership skills, and the ability to manage a portfolio of customers within a segment/vertical with complex technical products across the GitHub Platform. This individual will coach team members to guide customers in managing change initiatives by applying knowledge of change management principles, establish standard processes for the team to offer feedback and insights, and drive business results through partnership relationships.
Responsibilities
- Drive, Deliver and Demonstrate Value for Customers: Develop, execute, engage and enable adoption, while building alignment with internal stakeholders, create initiatives to expand product awareness, and identify new growth opportunities for customers. Support escalations, expansion and renewal opportunities.
- Recruit, Retain, Grow Your Team: Build and manage a pipeline of candidates, uphold a high bar for excellence, proactively manage performance expectations, create and maintain a team-based culture focused on customer outcomes while navigating constant change, and mentor and grow your team of CSMs.
- Voice of the Customer: Drive alignment and engagement with customers, develop and support mechanisms to share customer feedback with Product, Engineering and Marketing teams, and develop organizational superfans to help evangelize within customer organizations and externally with other GitHub customers.
- Own & Report on Key Metrics: Drive product adoption metrics, customer health metrics, revenue retention and growth, and deployment and implementation rates.
Qualifications
Required Qualifications: 7+ years experience in customer success management, software adoption management, technical.
Sr. Mgr, Customer Success Management in London employer: GitHub
Contact Detail:
GitHub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Mgr, Customer Success Management in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GitHub on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding GitHub's products and customer success strategies. We recommend practising common interview questions and tailoring your answers to show how your experience aligns with their needs.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and driven customer outcomes in the past. Use specific examples that highlight your ability to coach and mentor others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Sr. Mgr, Customer Success Management in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in customer success management and how it aligns with GitHub's mission. We want to see how you can bring value to our team!
Showcase Your Leadership Skills: Since this role involves managing a team, don’t forget to emphasise your people leadership skills. Share examples of how you've successfully led teams or projects in the past. We love seeing how you inspire others!
Be Data-Driven: GitHub values metrics, so include any relevant data that showcases your impact in previous roles. Whether it's customer retention rates or successful project outcomes, we want to see how you've driven results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at GitHub
✨Know Your Stuff
Make sure you understand GitHub's platform and its products inside out. Familiarise yourself with how GitHub Copilot works and the value it brings to developers. This knowledge will help you demonstrate your ability to drive customer success and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in customer success management. Think about specific situations where you coached team members or drove performance improvements. This will highlight your emerging leadership skills and your ability to manage a team effectively.
✨Be Customer-Centric
During the interview, emphasise your understanding of customer needs and how you've helped clients achieve their goals. Share stories that illustrate your ability to build strong relationships and drive product adoption. This will show that you can align with GitHub's focus on delivering value for customers.
✨Metrics Matter
Be ready to discuss key metrics you've tracked in previous roles, such as customer health scores, revenue retention, and product adoption rates. Highlight how you've used these metrics to drive business results and improve customer outcomes. This will demonstrate your analytical skills and your commitment to data-driven decision-making.
