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For Companies At a Glance
- Tasks: Elevate customer engagement and drive digital transformation with innovative solutions.
- Company: Join GitHub, the leading AI-powered developer platform with a vibrant community.
- Benefits: Remote-first work, competitive pay, and generous learning opportunities.
- Why this job: Shape the future of technology while making a real impact on customer success.
- Qualifications: 8+ years in technical consulting or related fields; strong GitHub and DevOps knowledge.
- Other info: Diverse and inclusive culture with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
GitHub is growing its Customer Success Architecture team and we’re seeking experienced professionals to elevate our customer engagement efforts. As a Senior Customer Success Architect, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features. The ideal candidate will be a driver in helping customers achieve their digital transformation goals, shaping innovative solutions while gaining deep industry insights, expanding technical expertise, and contributing to GitHub's customer engagement strategies for long-term success.
Responsibilities
- Develop and maintain deep industry and customer insights to identify opportunities for growth and align GitHub solutions with customer digital transformation goals.
- Serve as a trusted advisor by providing technical guidance to both internal teams and customer stakeholders, promoting the integration of GitHub technologies to enhance customer technology landscapes.
- Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows.
- Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in post-sales context.
- Cultivate expertise in GitHub Products, advising customers on developing robust DevOps and DevSecOps using GitHub narratives.
- Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate GitHub's capabilities.
- Analyze customer situations to identify gaps that GitHub solutions can address and contribute to the creation of strategic frameworks to drive product adoption and customer success.
- Utilize advanced data analytics to provide insights into customer usage patterns, identify areas for improvement, and recommend strategies to enhance customer satisfaction and product adoption.
- Proactively identify potential risks in customer engagements and develop mitigation strategies to ensure successful project delivery and long-term customer satisfaction.
- Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers.
- Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization.
Qualifications
Required Qualifications:
- 8+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR bachelor’s degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR master’s degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR doctorate in Computer Science, Information Technology, Engineering, or related field OR equivalent experience.
- Ability to travel up to 25% to serve business or client needs.
Preferred Qualifications:
- 10+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
- 3+ years' experience in digital transformation using software modernisation to drive customer business outcomes.
- 3+ years' experience in business consulting, consultative selling, or customer-facing experience.
- 5+ years' experience orchestrating technical, support, and/or partner teams.
- Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA.
- Solid experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives.
GitHub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Who We Are
GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together.
Equal Employment Opportunity
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!
Senior Customer Success Architect in London employer: GitHub
Contact Detail:
GitHub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Architect role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success and digital transformation. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your past successes in technical consulting and customer engagement. This will give potential employers a clear picture of how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Customer Success Architect in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical consulting and digital transformation. We want to see how your skills align with the role of a Senior Customer Success Architect at GitHub.
Showcase Your Technical Expertise: Don’t hold back on detailing your proficiency with GitHub and other DevOps tools. We’re looking for someone who can demonstrate a deep understanding of software development practices, so make it clear how you’ve applied this knowledge in past roles.
Highlight Customer Engagement Experience: Since this role is all about customer success, share specific examples of how you've helped clients achieve their goals. We love seeing stories where you acted as a trusted advisor and drove successful outcomes.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GitHub
✨Know Your GitHub Inside Out
As a Senior Customer Success Architect, you need to be well-versed in GitHub's products and features. Spend time familiarising yourself with the latest updates and how they can support digital transformation initiatives. This knowledge will help you provide valuable insights during the interview.
✨Showcase Your Technical Expertise
Prepare to discuss your technical consulting experience and how it aligns with the role. Be ready to share specific examples of how you've helped customers overcome challenges and achieve their goals using technology. This will demonstrate your ability to serve as a trusted advisor.
✨Understand Customer Engagement Strategies
Familiarise yourself with effective customer engagement strategies that drive success. Think about how you can contribute to GitHub's customer engagement efforts and be prepared to discuss your ideas on improving customer satisfaction and retention during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to lead initiatives. Practice articulating your thought process and how you would approach resolving implementation blockers or driving solution adoption in a customer context.
