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- Tasks: Support customers in achieving their business goals and enhance their experience with GitHub.
- Company: Join GitHub, the leading platform for collaborative software development.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed with innovative software solutions.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Dynamic remote environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Success Manager role at GitHub. About GitHub: GitHub is the world’s leading platform for agentic software development – powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations: Remote, United Kingdom.
Overview: GitHub helps companies and organizations succeed by allowing them to build better software together. We are looking for Customer Success Managers (CSM) to align with internal teams on customers' business priorities. A GitHub CSM uses a data-driven approach, adapts customer success plans and timelines to meet relevant customer business goals measured by business Key Performance Indicators (KPIs), success measures, and customer expectations. They work with the customers, Customer Success Architects, and other partners to support resolution of blockers and accelerate consumption and solution implementation. Provides feedback to GitHub on customer development needs. Engages with and/or leverages relevant partners to support business outcomes, as appropriate. Identifies and coordinates internal teams across functions to support business outcomes and enable execution of customer success. Manages operational excellence and customer health by ensuring consumption process compliance and managing pipeline, engagements, and blockers by leveraging key tools, programs, and insights. Encourages customers and customer audiences to participate in relevant communities and programs. Leverages development opportunities to build their own Customer Success discipline expertise.
Responsibilities:
- Understanding the Customer: Aligns with internal teams on customers' business priorities.
- Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers, utilizes internal tools) to learn about their business needs and strategy.
- Keeps up to date with customer business and business outcomes.
- Supports work with customer stakeholders and business decision makers to create and update stakeholder maps.
- Ensures customer insights are communicated to internal teams (e.g., Engineering, Specialists).
Customer Success Manager in London employer: GitHub
Contact Detail:
GitHub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former GitHub employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching GitHub's culture and values. We want to see how you align with their mission. Think about how your past experiences can showcase your fit for the Customer Success Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can help GitHub’s customers succeed. Use specific examples from your experience that highlight your problem-solving skills and data-driven approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with customer engagement and data-driven strategies, as these are key to what we’re looking for at GitHub.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you’ve successfully aligned with customer priorities and driven business outcomes. We love seeing real-world applications of your expertise.
Research is Key: Before applying, do a bit of homework on GitHub and its products. Understanding our platform and how it helps developers will not only impress us but also help you tailor your application to reflect our values and mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at GitHub!
How to prepare for a job interview at GitHub
✨Know Your Customer
Before the interview, dive deep into understanding GitHub's customer base and their business priorities. Research recent developments in the software industry and how GitHub's solutions can address specific challenges faced by customers. This will show your genuine interest and help you align your answers with their needs.
✨Showcase Your Data-Driven Approach
As a Customer Success Manager, being data-driven is key. Prepare examples from your past experiences where you've used data to drive decisions or improve customer outcomes. Be ready to discuss specific KPIs you’ve worked with and how they influenced your strategies.
✨Engage with Internal Teams
Highlight your experience in collaborating with cross-functional teams. Think of instances where you coordinated with different departments to achieve customer success. This will demonstrate your ability to manage operational excellence and ensure compliance with processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about GitHub’s approach to customer success and how they measure customer health. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
