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- Tasks: Elevate customer engagement by aligning tech solutions with digital transformation initiatives.
- Company: Join GitHub, a leader in software development with a diverse and inclusive culture.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: 5+ years in technical consulting or related fields; fluency in German required.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 24000 - 33600 £ per year.
GitHub is growing its Customer Success Architecture team and we’re seeking experienced professionals to elevate our customer engagement efforts. As a Customer Success Architect III, you will leverage business and industry insights to align GitHub's technology solutions with customer digital transformation initiatives and act as a liaison between customers and internal teams to provide feedback and improve solutions. The ideal candidate will be a trusted advisor, driving customer success by shaping strategic technology solutions while gaining hands-on experience in digital transformation initiatives, deepening technical expertise, and contributing to the evolution of GitHub’s customer engagement strategies.
Responsibilities
- Combine business and industry insights to identify customer requirements and align them with product features, ensuring technology solutions meet specific customer needs and drive digital transformation initiatives.
- Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge to position GitHub solutions effectively.
- Coordinate efforts to resolve any blockers to solution implementation, contributing to the creation of technological and business roadmaps to ensure successful deployment and customer satisfaction.
- Use readiness resources to support customer technology adoption, contributing to skilling initiatives and helping customers integrate GitHub with their existing development tools and workflows.
- Act as a trusted advisor by translating complex technical concepts into actionable strategies for diverse audiences, influencing customer engagement and driving business transformation.
- Serve as the voice of the customer by providing feedback and challenges to internal, escalating pressing issues to ensure appropriate solutions are delivered.
- Assist in building and delivering content, acting as a liaison for customers and helping to identify and present solutions to customer issues.
- Work closely with product development, engineering, and sales teams to ensure customer feedback is integrated into product roadmaps and to align on strategic initiatives that enhance customer satisfaction and product adoption.
- Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization.
- Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers.
Qualifications
Required Qualifications
- 5+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR bachelor’s degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR equivalent experience.
- Ability to travel up to 25% to serve business or client needs.
- Fluency in German is required.
Preferred Qualifications
- 5+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
- 1+ year(s) experience in business consulting, consultative selling, or customer-facing experience.
- 3+ years' experience orchestrating technical, support, and/or partner teams.
- 5+ years experience in the software development industry, with a focus on digital transformation and the ability to translate complex technical concepts into clear, actionable strategies for customers.
- Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments.
- Knowledge of application security programs and experience in advising on secure software development practices.
GitHub Values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Software Development
Customer Success Architect III in London employer: GitHub
Contact Detail:
GitHub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Architect III in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your past successes in customer engagement and digital transformation. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Architect III in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Architect III role. Highlight your relevant experience and skills that align with GitHub's needs, especially in technical consulting and customer engagement.
Showcase Your Technical Expertise: Don’t shy away from flaunting your technical skills! Mention any specific technologies or methodologies you’ve worked with that relate to digital transformation. This will help us see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and achievements. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GitHub
✨Know Your Stuff
Make sure you brush up on GitHub's products and services, especially how they relate to customer success. Understand the digital transformation initiatives that are relevant to the role, so you can speak confidently about how you can help customers leverage these solutions.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully driven customer engagement or resolved blockers in technology implementation. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Be a Problem Solver
Think about potential challenges customers might face when adopting GitHub solutions. Be ready to discuss how you would approach these issues and provide actionable strategies. This will demonstrate your ability to act as a trusted advisor and your understanding of customer needs.
✨Engage with the Interviewers
Don’t just wait for questions; engage with your interviewers by asking insightful questions about their customer success strategies and how they measure satisfaction. This shows your genuine interest in the role and helps you assess if GitHub is the right fit for you.
