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- Tasks: Engage with customers to drive digital transformation and align solutions with their needs.
- Company: Join GitHub, the leading platform for software development and innovation.
- Benefits: Remote work, competitive pay, and generous learning opportunities await you.
- Why this job: Be a key player in shaping customer success and driving impactful technology solutions.
- Qualifications: 8+ years in technical consulting or related fields; strong problem-solving skills required.
- Other info: Diverse and inclusive culture with excellent career growth potential.
The predicted salary is between 54000 - 84000 £ per year.
About GitHub GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations: In this role you can work from Remote, United Kingdom.
Overview: GitHub is growing its Customer Engineering team and we’re seeking experienced professionals to elevate our technical customer engagement efforts. As a Senior Solutions Engineer, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features. The ideal candidate will be a strategic partner in driving customer success, leveraging deep industry insights to influence digital transformation while gaining hands-on experience in solving complex business challenges, fostering strong relationships, and shaping the future of GitHub’s customer engagement strategies.
Responsibilities:
- Engage in pre-sales activities with large customers to align and influence business partners and customer stakeholders, aiming for a technical win and driving solution selection.
- Develop and maintain external relationships within the customer organization to support strategic alignment and solution adoption.
- Identify customer issues and collaborate with technical teams to present solutions, conducting proofs of concept and product demos to address technical challenges.
- Analyze customer situations to advise on gaps that GitHub solutions can fill, contributing to strategic frameworks and roadmaps that address customer pain points.
- Assist in building and delivering content for marketing events, acting as a liaison to enhance customer engagement and showcase GitHub's value proposition.
- Develop expertise in GitHub Advanced Security, understanding its capabilities and articulating GitHub's approach to application security to customers, acting as a trusted advisor in security program development.
- Synthesize and communicate business and industry insights to identify growth opportunities and align product features with customer digital transformation initiatives.
- Design and develop innovative solutions that leverage GitHub's platform capabilities to address complex customer challenges, ensuring alignment with their strategic goals.
- Collaborate with sales and account management teams and partners to develop strategic account plans that drive long-term customer success and growth.
Qualifications:
Required Qualifications:
- 8+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Master’s Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR equivalent experience.
- Experience in software engineering, solutions architecture, systems integration, or any other related technical roles with knowledge of one or more of the following: Developer platforms, Generative AI in the developer space, Source Control Management, CI/CD, systems architecture, DevSecOps.
- Ability to travel up to 25% throughout the EMEA region to meet with customers, with occasional travel beyond (e.g. USA) for company events.
Preferred Qualifications:
- 10+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
- 3+ years’ experience in digital transformation using software modernization to drive customer business outcomes.
- 3+ years’ experience in business consulting, consultative selling, or customer-facing experience; 5+ years’ experience orchestrating technical, support, and/or partner teams.
- Experience in the software development industry, with a focus on digital transformation and the ability to translate complex technical concepts into clear, actionable strategies for customers.
- Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments.
GitHub values:
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Manager fundamentals:
- Model
- Coach
- Care
Leadership principles:
- Create clarity
- Generate energy
- Deliver success
Who We Are: GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together.
Equal Employment Opportunity: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!
Senior Solutions Engineer employer: GitHub, Inc.
Contact Detail:
GitHub, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms, especially those in the tech industry. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for those interviews! Research GitHub’s products and recent developments. Being able to discuss how your skills align with their goals will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled complex challenges in the past. This is key for a Senior Solutions Engineer role, so have those stories at the ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the GitHub team.
We think you need these skills to ace Senior Solutions Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Solutions Engineer role. Highlight your relevant experience in technical consulting and digital transformation, and show how your skills align with GitHub's mission.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise! Mention your experience with developer platforms, CI/CD, and any relevant tools or technologies. This is your chance to shine a light on what you bring to the table.
Be Customer-Focused: Since this role is all about customer engagement, make sure to include examples of how you've successfully collaborated with clients in the past. Show us how you’ve driven customer success and tackled complex challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at GitHub!
How to prepare for a job interview at GitHub, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of GitHub's products, especially GitHub Advanced Security. Brush up on how these tools can help with digital transformation and be ready to discuss specific use cases where you've successfully implemented similar solutions.
✨Showcase Your Experience
Prepare to share concrete examples from your past roles that highlight your technical consulting and consultative selling experience. Focus on how you've driven customer success and resolved complex challenges, as this will resonate well with the interviewers.
✨Engage with Questions
Don't just wait for questions to be thrown at you; come prepared with insightful questions about GitHub's customer engagement strategies and future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Collaboration Skills
Since this role involves working closely with sales and account management teams, be ready to discuss how you've collaborated with cross-functional teams in the past. Highlight any successful projects where teamwork was key to achieving customer satisfaction.