At a Glance
- Tasks: Support customers by solving complex technical challenges and enhancing software delivery.
- Company: Join GitHub, the leading platform for innovative software development.
- Benefits: Remote work, competitive pay, generous learning opportunities, and excellent benefits.
- Other info: Diverse and inclusive culture with a focus on growth and collaboration.
- Why this job: Make a real impact in the tech world while collaborating with top developers.
- Qualifications: 7+ years in technical consulting or software development; leadership experience preferred.
The predicted salary is between 63000 - 77000 £ per year.
About Git Hub
Git Hub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software.
Over 180 million developers, including more than 90% of the Fortune 100 companies, use Git Hub to collaborate, and more than 77,000 organisations have adopted Git Hub Copilot.
- Locations
- In this role you can work from Remote, United Kingdom
- Overview
Git Hub helps companies and organizations succeed by enabling them to build better software, together.
We're looking for a Senior Service Delivery Engineer to support our Expert Services team in solving our customers' needs.
The ideal candidate will have the aptitude and passion to become a master of Git Hub's product capabilities and underlying technologies.
We need a high performing engineering consultant to help our customers improve their software delivery.
This person will solve challenges with many different technologies and work closely with our customers, as well as Git Hub's internal departments
Responsibilities
- Delivery Readiness
- Monitor and evaluate performance and support readiness in delivery quality for customers and specific internal teams
- Share technical expertise and contribute to the success of the team by providing coaching and role readiness training
- Continue to evolve product knowledge to prepare for new product releases
- Customer Delivery
- Drive services pre-sales and scoping exercises to position Git Hub value drivers to customers by focusing on customer outcomes
- Enhance customer adoption of the Git Hub platform while achieving targeted average billable utilization and Customer Satisfaction goals
- Serve as a trusted advisor to customers, helping solve increasingly complex technical issues
- Provide advice to customers and partners during engagements
- Manage client expectations, scope of work, and draft change orders as needed
- Complete service delivery engagements within time and budget, while meeting customer expectations
- Develop repeat business by positioning the value of future services delivery phases
- Collaboration
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups
- Help drive top organizational priorities by working with managers, engineers, product teams, and other stakeholders
- Engage and collaborate with other Git Hub groups to gain resolution for critical, complex issues
- Advocate for product improvements based on customer feedback
- Build communities to resolve customer and partner issues
- Solutions Development
- Understand customer goals and help create tailored solutions
- Provide technical clarity regarding an array of technologies
- Help customers make informed decisions by weighing critical technical solutions
- Create high-quality, reusable solutions for customers
- Build solutions such as migrating source code from legacy systems, creating CI/CD pipelines, or automating infrastructure provisioning
Qualifications
- Required Qualifications
- 7+ years experience in technical consulting, software development, application security, or related field
- OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience in technical consulting, software development, application security, or related field
- OR equivalent experience
- 1+ year(s) experience leading customer projects
- Experience in Software Development or Dev Ops
- In-depth knowledge of the Git version control system
- Preferred Qualifications
- 9+ years experience in technical consulting, software development, application security, or related field
- OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 7+ years experience
- OR Master's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience
- 3+ years experience leading customer projects
- 3+ years experience in technical consulting
- Familiarity with the Git Hub platform and associated workflows or familiarity with legacy version control systems (SVN, CVS, Clear Case, Accu Rev, etc.)
- Strong experience with AI-assisted coding assistants (e. g., Git Hub Copilot, Cursor) to accelerate and improve software development workflows
- Business level proficiency in German, Dutch, French or Spanish
- Git Hub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
- Manager fundamentals
- Model
- Coach
- Care
- Leadership principles
- Create clarity
- Generate energy
- Deliver success
Who We Are
Git Hub is the world’s leading AI-powered developer platform with 150 million developers and counting.
We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA).
Many of the apps and programs you use every day are built on Git Hub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).
At Git Hub, our goal is to create the space you need to do your best work.
We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
Equal Employment Opportunity
Git Hub is made up of people from a wide variety of backgrounds and lifestyles.
We embrace diversity and invite applications from people of all walks of life.
We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences.
Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Senior Service Delivery Engineer employer: GitHub, Inc.
GitHub is an exceptional employer that fosters a remote-first work culture, allowing employees to thrive on their own terms while contributing to groundbreaking technology. With competitive pay, generous learning opportunities, and a commitment to diversity and inclusion, GitHub empowers its team members to grow both personally and professionally, making it an ideal place for those passionate about software development and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at GitHub, Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to GitHub, Inc..
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like GitHub, Inc..
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like GitHub, Inc. that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Service Delivery Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at GitHub, Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at GitHub, Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at GitHub, Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If GitHub, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
