At a Glance
- Tasks: Help customers succeed by aligning GitHub solutions with their digital transformation goals.
- Company: Join GitHub, the leading AI-powered developer platform with over 150 million developers worldwide.
- Benefits: Enjoy remote work flexibility, competitive pay, and generous learning opportunities.
- Other info: Embrace diversity and inclusivity in a remote-first environment that values your unique contributions.
- Why this job: Be a trusted advisor, influence customer engagement, and drive impactful technology solutions.
- Qualifications: 5+ years in technical consulting or a related field; strong problem-solving skills required.
The predicted salary is between 43200 - 72000 £ per year.
About GitHub
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations
In this role you can work from Remote, United Kingdom
Overview
GitHub is growing its Customer Success Architecture team and we\'re seeking experienced professionals to elevate our customer engagement efforts. As a Customer Success Architect III, you will leverage business and industry insights to align GitHub\'s technology solutions with customer digital transformation initiatives and act as a liaison between customers and internal teams to provide feedback and improve solutions. The ideal candidate will be a trusted advisor, driving customer success by shaping strategic technology solutions while gaining hands‑on experience in digital transformation initiatives, deepening technical expertise, and contributing to the evolution of GitHub’s customer engagement strategies.
This role will be based remotely in the United Kingdom.
Responsibilities
- Combine business and industry insights to identify customer requirements and align them with product features, ensuring technology solutions meet specific customer needs and drive digital transformation initiatives.
- Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge to position GitHub solutions effectively.
- Coordinate efforts to resolve any blockers to solution implementation, contributing to the creation of technological and business roadmaps to ensure successful deployment and customer satisfaction.
- Use readiness resources to support customer technology adoption, contributing to skilling initiatives and helping customers integrate GitHub with their existing development tools and workflows.
- Act as a trusted advisor by translating complex technical concepts into actionable strategies for diverse audiences, influencing customer engagement and driving business transformation.
- Serve as the voice of the customer by providing feedback and challenges to internal teams, escalating pressing issues to ensure appropriate solutions are delivered.
- Assist in building and delivering content, acting as a liaison for customers and helping to identify and present solutions to customer issues.
- Work closely with product development, engineering, and sales teams to ensure customer feedback is integrated into product roadmaps and to align on strategic initiatives that enhance customer satisfaction and product adoption.
- Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organisation.
- Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers.
Qualifications
Required Qualifications:
- 5+ years\' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
- OR bachelor\'s degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years\' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
- OR equivalent experience.
- Ability to travel up to 25% to serve business or client needs
Preferred Qualifications:
- 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- 1+ year(s) experience in digital transformation using software modernisation to drive customer business outcomes
- 1+ year(s) experience in business consulting, consultative selling, or customer-facing experience
- Experience in the software development industry, with a focus on digital transformation and the ability to translate complex technical concepts into clear, actionable strategies for customers
- Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments
- Knowledge of application security programs and experience in advising on secure software development practices.
GitHub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Manager fundamentals
- Model
- Coach
- Care
Leadership principles
- Create clarity
- Generate energy
- Deliver success
Who We Are
GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
Equal Employment Opportunity
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don\'t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there\'s any way we can make the interview process better for you; we\'re happy to accommodate!
Customer Success Architect III employer: GitHub, Inc.
GitHub is an exceptional employer that champions a remote-first work culture, offering competitive pay and generous learning opportunities to support employee growth. With a commitment to diversity and inclusion, GitHub fosters an environment where individuals can thrive while contributing to innovative technology solutions that drive customer success. Join us in shaping the future of software development and enjoy the flexibility to work on your own terms.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Architect III
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GitHub, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GitHub, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Architect III
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GitHub, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at GitHub, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GitHub, Inc.!
How to prepare for a job interview at GitHub, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
