Warehouse Operations Manager in Bristol

Responsibilities

• Lead, engage and develop front-line management and operational teams to deliver a safe, efficient and high-performing warehouse operation.
• Take ownership of shift performance, while contributing to overall site performance across the full 24-hour operation.
• Work collaboratively with fellow Warehouse Operations Managers to ensure consistency in standards, processes and decision-making across all shifts.
• Ensure robust communication and structured handovers between shifts to maintain operational continuity.
• Deliver against customer requirements, ensuring service, productivity and cost targets are consistently achieved.
• Maintain high standards of health & safety, compliance and operational best practice.
• Build strong working relationships with key stakeholders, including colleagues, customers and union representatives, within a heavily unionised environment.
• Support the ongoing development of the operation, embedding best practice and contributing to continuous improvement initiatives.

Requirements

• Proven experience operating at Warehouse Operations Manager level (or equivalent) within a fast-paced warehouse, distribution, or logistics environment.
• Strong operational leadership experience within a warehouse setting, with accountability for end-to-end shift performance and delivery.
• Demonstrable experience of leading large teams in a high-volume, heavily unionised environment, including effective engagement with union representatives.
• Experience gained within the FMCG and/or retail sector, ideally supporting complex supply chain or distribution operations.
• Strong leadership and people management skills, with the ability to engage teams and drive performance through others.
• Experience of working within a growing or evolving operation, with the ability to implement structure, consistency, and scalable processes.
• Strong operational awareness, with the ability to make effective decisions in a fast-paced and complex environment.
• Excellent communication and collaboration skills, with the ability to work effectively as part of a wider management team across a 24/7 operation.
• Good understanding of warehouse processes, health & safety standards, and operational compliance.

Benefits

• 20% M&S discount on most things from furniture, fashion and food.
• Discounted rates on healthcare cash plan.
• 25 days annual leave (rising with length of service).
• Private Medical Healthcare.
• Attractive annual bonus scheme, based on M&S performance and personal objectives.
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary).
• Amazing perks and discounts via our App to major restaurants and retailers.
• Access to a wide range of wellbeing support - including our Employee Assistance Programme.
• A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development.
• Cycle to work scheme.