At a Glance
- Tasks: Coordinate customer service operations and ensure smooth logistics for Ocado.
- Company: Join Gist, a leader in logistics with a focus on individuality.
- Benefits: Enjoy 20% off at M&S, 25 days leave, and discounts at major retailers.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in the food supply chain.
- Qualifications: Strong communication skills and a positive, flexible attitude.
The predicted salary is between 30000 - 40000 € per year.
Working in partnership with M&S, at Gist we deliver industry‑leading logistics and supply chain transformation. We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.
Whats the opportunity? As a Customer Service Coordinator for the Primary Ocado operation you will be responsible for producing reports to daily and weekly deadlines, ensuring accuracy of all data input and highlight relevant issues to on duty Team Managers. The Spalding site is one of the largest in our Temperature Controlled Distribution network, working alongside a number of the UK's leading food manufacturers as well as end retailers.
Hours: 06:00 - 18:00
Working Pattern: 4 on 4 off
What you’ll be doing:
- Act as a single point of contact for Ocado Primary so information is passed over swiftly
- Track all PODS out and back in to ensure accuracy and minimise invoice queries
- Create, update and communicate all Ocado KPIs
- Ensure all delivery discrepancies are correctly recorded and communicated to the business and customer as necessary
- Assist with all customer queries and operational requests in a timely and professional manner
- Daily monitoring and updating of various delivery reports for the business
- Support the daily operation to ensure smooth running of department and wider business
- Complete and circulate various ad hoc weekly customer reports
- Provide feedback to various department and customers on investigated incidents
- Daily, collate and circulate ad hoc warehouse reports as required by the operation
- Liaise with the warehouse & transport teams to keep bays moving and support the overall daily smooth running of the operation
- Check all inbound paperwork is suffice and deal with any discrepancies
- Ensure all outbound paperwork and load packs are complete and correct
- Ensure relevant outbound paperwork is uploaded to required customer system
- Ensure paperwork is both archived and or scanned to the system correctly
- Record any ASN issues on relevant system
- General administrative duties as deemed necessary by the operation
Who you’ll be:
- Ability to work in a fast‑paced environment
- Good level of written and spoken English
- Team player with ‘can do attitude’ and ability to work without direct supervision
- A flexible and methodical approach to work and hours
What You'll Enjoy:
- All Gist employees are eligible for 20% discount across Marks and Spencer (T&Cs apply)
- 25 days annual leave plus bank holidays (pro‑rota)
- Discounts to major restaurants and retailers
Customer Service Coordinator Ocado in Spalding employer: Gist Limited
At Gist, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated. As a Customer Service Coordinator at our Spalding site, you'll enjoy a supportive environment that encourages personal growth and development, alongside competitive benefits such as a 20% discount at Marks and Spencer and 25 days of annual leave. Join us to be part of a dynamic team that values your contributions and offers opportunities for meaningful engagement in the logistics and supply chain sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator Ocado in Spalding
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gist or Ocado on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and logistics. Think about how your past experiences align with the role of Customer Service Coordinator and be ready to share specific examples.
✨Tip Number 3
Show off your personality! Gist values individuality, so don’t be afraid to let your authentic self shine through during interviews. Be genuine and enthusiastic about the opportunity to work with them.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Customer Service Coordinator Ocado in Spalding
Some tips for your application 🫡
Be Yourself:We want to see the real you! When writing your application, let your personality shine through. Don’t be afraid to show us what makes you unique and how you can bring that individuality to our team.
Tailor Your Application:Make sure to customise your application for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, especially your ability to work in a fast-paced environment and your attention to detail.
Showcase Your Communication Skills:Since you'll be acting as a single point of contact, it's crucial to demonstrate your written communication skills. Use clear and concise language, and make sure to proofread your application for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Gist!
How to prepare for a job interview at Gist Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator at Ocado. Familiarise yourself with the key tasks mentioned in the job description, like tracking PODS and managing delivery discrepancies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves liaising with various teams and customers, it's crucial to highlight your communication abilities. Prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. This will reassure the interviewers that you can handle customer queries and operational requests professionally.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss situations where you've had to resolve issues quickly and efficiently. Think about times when you’ve dealt with discrepancies or inaccuracies in data. Sharing these experiences will illustrate your ability to think on your feet and contribute to the smooth running of operations.
✨Emphasise Your Team Player Attitude
Gist values individuality and teamwork, so be sure to convey your collaborative spirit. Share examples of how you've worked well within a team, especially in high-pressure situations. This will show that you can adapt and thrive in their dynamic work environment.
