At a Glance
- Tasks: Coordinate customer service operations and ensure smooth logistics for Ocado.
- Company: Join Gist, a leader in logistics with a focus on individuality and teamwork.
- Benefits: Enjoy 20% off at M&S, 25 days leave, and a pension scheme.
- Other info: Flexible working hours with excellent career growth opportunities.
- Why this job: Be the key contact for customer queries and make a real impact in a fast-paced environment.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 27866 - 27866 € per year.
Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation. We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.
As a Customer Service Coordinator for the Primary Ocado operation you will be responsible for producing reports to daily and weekly deadlines, ensuring accuracy of all data input and highlight relevant issues to on duty Team Managers. Our Spalding site is one of the largest in our Temperature Controlled Distribution network, working alongside a number of the UK's leading food manufacturers as well as end retailers.
Salary: £27,866.64
Hours: 06:00 - 18:00
Working Pattern: 4 on 4 off
Location: Spalding, PE11 3UG GB
What You’ll Be Doing
- Act as a single point of contact for Ocado Primary so information is passed over swiftly
- Track all PODS out and back in to ensure accuracy and minimise invoice queries
- Create, update and communicate all Ocado KPIs
- Ensure all delivery discrepancies are correctly recorded and communicated to the business and customer as necessary
- Assist with all customer queries and operational requests in a timely and professional manner
- Daily monitoring and updating of various delivery reports for the business
- Support the daily operation to ensure smooth running of department and wider business
- Complete and circulate various ad hoc weekly customer reports
- Provide feedback to various department and customers on investigated incidents
- Daily, collate and circulate ad hoc warehouse reports as required by the operation
- Liaise with the warehouse & transport teams to keep bays moving and support the overall daily smooth running of the operation
- Check all inbound paperwork is suffice and deal with any discrepancies
- Ensure all outbound paperwork and load packs are complete and correct
- Ensure relevant outbound paperwork is uploaded to required customer system
- Ensure paperwork is both archived and or scanned to the system correctly
- Record any ASN issues on relevant system
- General administrative duties as deemed necessary by the operation
Who You’ll Be
- Strong communication skills in order to deliver accurate information
- Ability to work in a fast-paced environment
- Customer service driven
- Good level of written and spoken English
- Team player with ‘can do attitude’ and ability to work without direct supervision
- A flexible and methodical approach to work and hours
What You’ll Enjoy
- All Gist employees are eligible for 20% discount across Marks and Spencer (T&Cs apply)
- Pension – Auto enrolment scheme
- 25 days annual leave plus bank holidays (pro-rota)
- Well‑being portal
- Discounts to major restaurants and retailers
Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us.
Customer Service Coordinator Ocado employer: Gist Limited
At Gist, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated. As a Customer Service Coordinator at our Spalding site, you'll enjoy competitive benefits such as a generous salary, 25 days of annual leave, and a 20% discount at Marks & Spencer, all while working in a dynamic environment that encourages personal growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator Ocado
✨Tip Number 1
Get to know the company culture! Before your interview, check out Gist's values and how they celebrate individuality. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to convey information clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you handled discrepancies or customer queries effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Coordinator Ocado
Some tips for your application 🫡
Be Yourself:We want to see the real you! When you're writing your application, let your personality shine through. Don’t be afraid to show us what makes you unique and how you can bring that individuality to our team.
Tailor Your Application:Make sure to customise your application for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, especially your communication skills and customer service focus.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand, so we can quickly see why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gist Limited
✨Know Your Numbers
As a Customer Service Coordinator, you'll be dealing with reports and data accuracy. Brush up on your numerical skills and be ready to discuss how you ensure precision in your work. Maybe even prepare a few examples of how you've handled data discrepancies in the past.
✨Showcase Your Communication Skills
Strong communication is key for this role. Think about times when you've effectively communicated complex information to a team or customer. Be prepared to share these experiences during the interview to demonstrate your ability to convey information clearly and professionally.
✨Emphasise Your Team Spirit
This position requires a collaborative approach. Reflect on your past experiences working in teams and how you contributed to achieving common goals. Highlight your 'can do' attitude and flexibility, as these traits will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of specific scenarios where you had to manage customer queries or operational requests under pressure. Practising these responses will help you feel more confident during the interview.
