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For Companies At a Glance
- Tasks: Support sales and customer service operations while ensuring smooth administrative processes.
- Company: Join Gisela Graham, a leading name in decorative homeware and seasonal gifts.
- Benefits: Enjoy a competitive salary, benefits, and a collaborative team environment.
- Why this job: Make a real impact in a growing business with a focus on customer satisfaction.
- Qualifications: 3 years' experience in sales support or customer service, with strong communication skills.
- Other info: Proactive mindset and willingness to learn are key in this dynamic role.
The predicted salary is between 30000 - 40000 £ per year.
Gisela Graham is known for designing and selling decorative homeware, seasonal decorations, and gift items — especially Christmas and seasonal décor. The company was founded by Gisela Graham in 1983 and has grown into one of Europe’s leading giftware design companies.
The Role
As a Sales & Customer Service Administrator, you will play a key role in ensuring smooth day-to-day operations across our sales and customer support functions. You’ll work closely with customers, internal teams, and external partners to provide outstanding service and maintain accurate, organised administrative processes.
Key Responsibilities
- Respond to customer enquiries via phone, email, and online channels
- Process sales orders and ensure accurate data entry into CRM and internal systems
- Provide product information, quotes, and follow-up support to customers
- Coordinate with the sales team to manage leads, orders, and client accounts
- Assist with preparing sales reports, documentation, and customer communications
- Handle after-sales queries and help resolve issues efficiently
- Maintain organised records and support general office administration tasks
What We’re Looking For
- Min 3 years’ experience in a sales support, customer service, or administrative role working in an office environment.
- Strong communication skills with a friendly, professional manner
- Excellent attention to detail and organisational abilities
- Confident using CRM systems, Microsoft Office (Word, Excel, Outlook), and general admin software
- Ability to multitask and work well under pressure
- A proactive, solutions-focused mindset and willingness to learn
- Excellent spoken and written English skills
What We Offer
- A supportive, collaborative team environment
- Competitive salary and benefits package
- The chance to make a real impact in a growing business
Customer Services Administrator in Slough employer: Gisela Graham Ltd
Contact Detail:
Gisela Graham Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Slough
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Services Administrator role.
✨Tip Number 2
Prepare for those interviews! Research Gisela Graham and understand their products and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since the role involves interacting with customers, make sure you can convey information clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the StudySmarter family!
We think you need these skills to ace Customer Services Administrator in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Administrator role. Highlight your experience in sales support and customer service, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Gisela Graham. Mention your experience with CRM systems and how you can contribute to our team’s success.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure your written application reflects your strong communication skills. Keep it friendly yet professional, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Gisela Graham Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Gisela Graham. Understand their products, values, and what sets them apart in the giftware industry. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Services Administrator, strong communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to interact with customers professionally.
✨Demonstrate Your Organisational Skills
Highlight your attention to detail and organisational abilities during the interview. You might want to discuss specific tools or methods you use to stay organised, especially when managing multiple tasks. This will reassure them that you can handle the administrative aspects of the role efficiently.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you successfully managed customer complaints or tight deadlines. Practising these responses will help you feel more confident and ready to impress during the interview.