At a Glance
- Tasks: Support sales and customer service operations while ensuring smooth administrative processes.
- Company: Join Gisela Graham, a leading name in decorative homeware and seasonal décor.
- Benefits: Enjoy a competitive salary, benefits, and a supportive team environment.
- Other info: Opportunity to learn and grow in a collaborative atmosphere.
- Why this job: Make a real impact in a growing business with your customer service skills.
- Qualifications: 3 years' experience in sales support or customer service, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Gisela Graham is known for designing and selling decorative homeware, seasonal decorations, and gift items — especially Christmas and seasonal décor. The company was founded by Gisela Graham in 1983 and has grown into one of Europe’s leading giftware design companies.
The Role
As a Sales & Customer Service Administrator, you will play a key role in ensuring smooth day-to-day operations across our sales and customer support functions. You’ll work closely with customers, internal teams, and external partners to provide outstanding service and maintain accurate, organised administrative processes.
Key Responsibilities
- Respond to customer enquiries via phone, email, and online channels
- Process sales orders and ensure accurate data entry into CRM and internal systems
- Provide product information, quotes, and follow-up support to customers
- Coordinate with the sales team to manage leads, orders, and client accounts
- Assist with preparing sales reports, documentation, and customer communications
- Handle after-sales queries and help resolve issues efficiently
- Maintain organised records and support general office administration tasks
What We’re Looking For
- Min 3 years’ experience in a sales support, customer service, or administrative role working in an office environment.
- Strong communication skills with a friendly, professional manner
- Excellent attention to detail and organisational abilities
- Confident using CRM systems, Microsoft Office (Word, Excel, Outlook), and general admin software
- Ability to multitask and work well under pressure
- A proactive, solutions-focused mindset and willingness to learn
- Excellent spoken and written English skills
What We Offer
- A supportive, collaborative team environment
- Competitive salary and benefits package
- The chance to make a real impact in a growing business
Customer Services Administrator in London employer: Gisela Graham Ltd
Gisela Graham is an exceptional employer, offering a supportive and collaborative team environment where your contributions truly matter. With competitive salaries and benefits, along with opportunities for personal and professional growth, you will thrive in a dynamic setting that values your input and fosters a culture of teamwork. Join us in our vibrant location, where creativity meets dedication, and be part of a company that has established itself as a leader in the giftware design industry since 1983.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Services Administrator role.
✨Tip Number 2
Prepare for those interviews! Research Gisela Graham and understand their products and values. This will help you tailor your answers and show that you're genuinely interested in the company and the role.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the team at Gisela Graham.
We think you need these skills to ace Customer Services Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and administrative experience, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Administrator role. Share specific examples of how you've provided outstanding service in the past.
Show Off Your Tech Skills:Since we’re looking for someone confident with CRM systems and Microsoft Office, make sure to mention any relevant software you’ve used. If you have experience with data entry or sales reports, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gisela Graham Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Gisela Graham. Understand their products, values, and what makes them stand out in the giftware design industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries and maintain a friendly, professional manner.
✨Be Ready to Discuss CRM Experience
Since the role involves using CRM systems, be prepared to discuss your experience with them. Share specific examples of how you've used CRM software to manage customer data or streamline processes. This will show that you're not just familiar with the tools but can use them effectively.
✨Demonstrate Your Organisational Skills
The job requires excellent attention to detail and organisational abilities. Bring up instances where you successfully managed multiple tasks or maintained organised records. This will reassure the interviewer that you can handle the administrative aspects of the role efficiently.
