At a Glance
- Tasks: Lead a team of Oracle Support Analysts and ensure top-notch service delivery.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Enjoy remote work flexibility, competitive salary, and career growth opportunities.
- Other info: Be part of a collaborative environment focused on continuous improvement.
- Why this job: Make a real impact by enhancing support services and leading a dynamic team.
- Qualifications: Proven leadership skills and a solid understanding of ITIL processes required.
The predicted salary is between 32000 - 40000 £ per year.
We are recruiting an experienced Technical Support Manager to manage a small team of Oracle Support Analysts. The Support Manager will play a pivotal role in ensuring the efficient operation of the Technical Support Team, meeting service level agreements (SLAs) and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery.
Responsibilities
- Team Leadership and Line Management
- Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts.
- Foster a collaborative and high performing team environment through coaching, mentoring and performance management.
- Conduct regular team meetings, one-on-one sessions and performance reviews.
- Support Desk Operations
- Ensure the Support Desk functions efficiently and achieves agreed SLAs.
- Monitor and report on Support Desk performance metrics, identifying areas for improvement.
- Input into monthly customer reporting.
- Act as the escalation point for complex issues and ensure timely resolution.
Service Desk Manager employer: GIS Jobs Ltd
As a leading employer in the tech industry, we offer a dynamic remote working environment that prioritises employee well-being and professional growth. Our culture fosters collaboration and innovation, providing ample opportunities for team members to enhance their skills and advance their careers while enjoying the flexibility of remote work. Join us to be part of a supportive team that values your contributions and encourages continuous improvement.
