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- Tasks: Support the Admissions team with customer service and administrative tasks.
- Company: St Helen’s, a prestigious independent school with a welcoming environment.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Join a dynamic team and make a difference in students' lives through admissions.
- Qualifications: 2:1 degree or equivalent, customer service experience preferred.
- Other info: Flexible working hours with occasional events on weekends and evenings.
The predicted salary is between 30000 - 42000 £ per year.
St Helen’s is looking to appoint a full-time Admissions Co-Ordinator to provide administrative and general admissions support to the Director of Marketing & Admissions and to be a key part of the busy Admissions team.
MAIN RESPONSIBILITIES
- Provide an excellent and optimum customer service to all new and current parents of St Helen’s
- Provide a professional and welcoming point of contact for parents and visitors to the school ensuring high levels of customer service in person, by email, telephone, letter or any other channel of communication
- Understand and give an overview of all numbers and trends, based on market knowledge, conversations and communications
- Arrange and take individual parent tours
- Process and acknowledge registration/acceptance forms and payments and all other communications from new parents and carers
- Administer school databases: input data, maintain records and produce data reports as required
- Organise mailings to parents of registered candidates informing them of Open Days, Scholarships and Bursaries, admissions procedures and financial assistance available.
- Prepare information required for admissions events such as Open Day, Induction Day and School in Action
- Provide support for and liaise with the academic teams during entrance procedures. This will include supporting the Scholarship and Bursary application process
- Send out report/reference requests to Headteachers and liaise with other schools where necessary
- Liaise with Deputy Heads and Senior Leadership Team to provide administrative support for Entrance Examinations/Tests including, examination day instructions, collation of results, offers, interviews, rejections and bursary applications
- Work closely with Marketing, Operations and other teams to deliver a smooth pathway at all stages
- Support the Marketing team with information, data and results to inform campaigns and support
- Source, collate and prepare information to be sent to new parents
- Attend relevant admissions related events (including occasional Saturdays and evenings)
- Collate and log returned documentation and distribute to relevant parties as necessary
- Any other reasonable tasks as directed by the Director of Marketing & Admissions and Admissions Manager
Other Duties
- Follow responsibilities as defined in the Health & Safety Policy
- Promote and safeguard the welfare of children and young people with whom s/he comes into contact and adhere to and ensure compliance with the School\’s Child Protection and Safeguarding Policy
- Support and promote and School\’s ethos, aims and objectives including our Mission and our Five-Year Vision and Strategy
THE PERSON
It is essential for the successful candidate to have the following qualifications, experience, and personal attributes:
- Minimum of 2:1 qualification in a relevant degree subject, or equivalent.
- Experience in customer service preferably (but not essentially) in the education sector
- Hard working, flexible, efficient and proactive with a high level of accuracy
- Experience in balancing multiple projects and delivering successful outcomes via efficient planning and prioritising
- Experience in Excel, Word and other Microsoft systems
- A desire to learn more about independent education for girls and to be a part of the school.
It is desirable for the successful candidate to have the following qualifications, experience, and personal attributes:
- Experience in an independent school and experience of admissions systems and processes on at least one platform
- Knowledge of independent schools in and around the local area
- Knowledge of UK and international application procedures
- A confident, friendly and empathetic personality
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Admissions Co-ordinator employer: Girl's Schools Association
Contact Detail:
Girl's Schools Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Co-ordinator
✨Tip Number 1
Get to know the school inside out! Research St Helen’s, its values, and its admissions process. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support to parents, think of scenarios where you might need to handle queries or complaints. Role-play with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Attend any admissions-related events or open days at St Helen’s. This will not only give you a feel for the environment but also help you make connections that could be beneficial during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at St Helen’s.
We think you need these skills to ace Admissions Co-ordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can make a big difference.
Tailor Your Application: Make sure to customise your application for the Admissions Co-ordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Girl's Schools Association
✨Know Your Stuff
Make sure you understand the role of an Admissions Co-ordinator inside out. Familiarise yourself with St Helen’s ethos, their admissions processes, and any recent news about the school. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to handle the demands of the job.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations related to admissions. Practice responses to scenarios like dealing with a frustrated parent or managing multiple tasks during peak admissions periods. This will help you think on your feet during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the team dynamics, upcoming admissions events, or how success is measured in this role. This shows that you’re not just interested in the job, but also in contributing positively to the team.
