Service Designer

A Girlguiding Service Designer will help us deliver impactful and user-centred services for Girlguiding’s members. Your focus will start with our volunteers, but there is a range of design opportunities within our girl experience too. You will play a key role in transforming our services, ensuring they meet the differing needs of our user types while aligning with organisational goals.

We would love to hear from you if you have experience of working within a multidisciplinary environment, a strong understanding of design-thinking principles, and a proven track record of delivering end-to-end service design. Girlguiding is proud to be inspired and guided by girls. Now, as part of our transformation programme, we are developing a way of working and a culture that enables human-centred design to become more recognised and routine in our work. This is an ambitious programme that is fully supported and funded by our Executive Team and Board of Trustees, providing a great opportunity to work with both our leadership and culture spaces, as we increase impact and girl experience.

We're excited to find a new team member to support this foundational work. We are looking for people who have experience, but also the enthusiasm to get alongside us as we continue to create the right conditions for design to thrive.

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve. We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.