Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in managing complex complaints and ensuring compliance in the charity youth sector.
- Company: Join Girlguiding, a vibrant organisation dedicated to empowering young girls and women.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work-life balance.
- Why this job: Be part of a positive team making a real impact in young people's lives.
- Qualifications: Experience in handling complaints, understanding legislation, and strong communication skills required.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
The Complaints and compliance team are looking for an enthusiastic Senior complaints and compliance lead who has experience of managing complex complaints and an understanding of safer recruitment in the charity youth sector. This role involves working with a range of stakeholders and the ability to analyse and solve problems is an essential skill. You will need to have an understanding of legislation and best practice for safe recruitment, experience of developing or improving policy and procedure and the ability to present and train others.
This is a fantastic opportunity to join a fun loving, positive and supportive team who do their best to handle complaints and compliance cases as sensitively and empathetically as possible. You will report to the Complaints and Compliance manager and will manage other members of the team so the ability to build relationships and motivate others is important. If you are someone who enjoys a challenge, is able to prioritise a varied and demanding workload and is able to communicate effectively then we would love to hear from you.
Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.
Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.
We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with HR@girlguiding.org.uk or by calling 0207 592 1892.
Senior complaints and compliance lead - London employer: Girlguiding
Contact Detail:
Girlguiding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior complaints and compliance lead - London
✨Tip Number 1
Familiarise yourself with the key legislation and best practices related to safer recruitment in the charity youth sector. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and safeguarding.
✨Tip Number 2
Network with professionals in the complaints and compliance field, especially those who have experience in the charity sector. Engaging with these individuals can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complex complaints in the past. Highlight your problem-solving skills and ability to work with diverse stakeholders, as these are crucial for the role.
✨Tip Number 4
Showcase your leadership abilities by discussing any experience you have in training or motivating team members. This will be important as you'll be managing other members of the team, so demonstrating your capability in this area is key.
We think you need these skills to ace Senior complaints and compliance lead - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Highlight your experience in managing complex complaints and understanding safer recruitment in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the role. Emphasise your ability to analyse problems, develop policies, and train others, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how you've successfully managed complaints or improved compliance processes in the past.
Highlight Your Soft Skills: In your application, make sure to highlight your interpersonal skills, such as relationship building and motivation. These are essential for managing a team and working with various stakeholders.
How to prepare for a job interview at Girlguiding
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Complaints and Compliance Lead. Familiarise yourself with the key aspects of managing complex complaints and the principles of safer recruitment in the charity youth sector.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully analysed and solved problems. This role requires strong analytical skills, so be ready to discuss specific situations where you made a positive impact.
✨Demonstrate Leadership Abilities
Since you'll be managing other team members, highlight your leadership experience. Discuss how you've motivated teams in the past and built strong relationships with colleagues and stakeholders.
✨Emphasise Inclusivity and Diversity
Girlguiding values diversity and inclusivity, so be prepared to discuss how you can contribute to this culture. Share your thoughts on creating an inclusive environment and any relevant experiences you have in promoting diversity in the workplace.
