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- Tasks: Provide hands-on tech support and keep systems running smoothly for staff.
- Company: Join Girlguiding, a supportive organisation empowering young people.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic on-site role with a focus on teamwork and IT security.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Strong customer service skills and knowledge of Windows and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
The on‑site technical support administrator at Girlguiding plays a central role in keeping staff connected, supported, and confident in their technology. This position combines hands‑on technical support with essential administrative coordination, making it ideal for someone who enjoys problem‑solving, helping others, and keeping systems running smoothly.
You’ll manage communication tools such as phone systems, mobile devices, and business collaboration platforms, while maintaining clear and helpful IT knowledge resources for staff. The role includes routine checks of meeting‑room equipment, overseeing printers and peripherals, and supporting the starters–leavers–movers process to ensure colleagues have the right access from day one.
You’ll also help track security issues, coordinate penetration testing, and promote good IT security practices across the organisation. Regular liaison with our managed service provider and occasional visits to our Trading site are part of the rhythm of the job.
You will have strong customer service, clear communication, and the ability to support users with varying levels of IT confidence. This role reflects that blend: you’ll be approachable, patient, organised, and attentive to detail, with a solid grounding in Windows, Microsoft 365, and IT security principles.
Please note that this role is based full-time on-site at our London office.
On-site technical support administrator employer: Girlguiding
Contact Detail:
Girlguiding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site technical support administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Girlguiding. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves hands-on technical support, think of examples from your past experiences where you’ve successfully resolved tech issues. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 3
Show off your communication skills! As you'll be supporting users with varying levels of IT confidence, practice explaining complex tech concepts in simple terms. This will highlight your ability to connect with colleagues and make them feel at ease.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace On-site technical support administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical support and customer service. We want to see how you've helped others with their tech issues, so don’t hold back on those examples!
Show Off Your Communication Skills: Since this role involves a lot of interaction with staff, it’s crucial to demonstrate your clear communication skills. Use straightforward language in your application and maybe even share a story where you successfully explained a complex tech issue.
Highlight Your Problem-Solving Abilities: We love a good problem-solver! In your application, mention specific instances where you’ve tackled tech challenges or improved processes. This will show us that you’re the right fit for keeping our systems running smoothly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Girlguiding
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and IT security principles. Be ready to discuss how you've used these tools in past roles and how you can apply them to support the team at Girlguiding.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your strong customer service abilities. Think about times when you've helped users with varying levels of IT confidence and how you made their experience smoother and more enjoyable.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Practice articulating your thought process when troubleshooting technical issues or coordinating administrative tasks, as this will showcase your problem-solving skills.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to connect with staff who may not be as tech-savvy, making you a valuable asset to the team.