At a Glance
- Tasks: Support volunteers by managing complaints and ensuring compliance with policies.
- Company: Join Girlguiding, the UK's largest youth organisation for girls.
- Benefits: Competitive salary, location allowance, hybrid working, and flexible options.
- Other info: Dynamic role with opportunities to grow and champion diversity.
- Why this job: Make a real difference in creating a safe and empowering environment for girls.
- Qualifications: Strong communication skills and a passion for fairness and inclusion.
The predicted salary is between 36549 - 36549 £ per year.
Help us create a safe, positive and empowering experience for every Girlguiding volunteer and member. Are you a confident communicator with a passion for fairness and supporting volunteers? Do you thrive on resolving complex issues, building positive relationships, and ensuring high standards are maintained? If so, we'd love to hear from you.
We're looking for a Complaints and compliance officer to join our team. In this rewarding role, you'll play a vital part in supporting volunteers across the organisation, managing complaints and compliance concerns, championing inclusion and helping to maintain the safe, welcoming environment that Girlguiding is known for.
As Complaints and compliance officer, you'll manage a varied caseload of complaints and compliance concerns, providing expert advice and guidance in line with Girlguiding's policies, procedures and Code of Conduct. You'll work closely with volunteers, commissioners, regional and country teams, offering practical support and helping them navigate sometimes sensitive and challenging situations. This is an excellent opportunity for someone with natural curiosity, who enjoys understanding the full context of issues, working collaboratively, and making a meaningful difference to the experience of volunteers and members across the UK.
About Girlguiding: Girlguiding is the UK's largest youth organisation dedicated completely to girls. We're over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We're a powerful collective voice - with girls, led by girls - changing the world for the better.
Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.
Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We're committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.
We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch.
Complaints and compliance officer in London employer: Girlguiding
At Girlguiding, we pride ourselves on being an exceptional employer that fosters creativity and innovation in a supportive environment. Our collaborative work culture encourages personal and professional growth, offering unique opportunities to lead impactful projects that resonate with our mission. Located in a vibrant community, we provide our employees with the chance to make a meaningful difference while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints and compliance officer in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Girlguiding looking for candidates who are engaged and informed.
We think you need these skills to ace Complaints and compliance officer in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Girlguiding. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Girlguiding
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Girlguiding’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
