At a Glance
- Tasks: Support volunteers by managing complaints and ensuring compliance with policies.
- Company: Join Girlguiding, the UK's largest youth organisation dedicated to girls.
- Benefits: Enjoy a competitive salary, location allowance, and flexible working options.
- Other info: Hybrid working model with excellent work-life balance and career growth opportunities.
- Why this job: Make a real difference in creating a safe and empowering environment for girls.
- Qualifications: Strong communication skills and a passion for fairness and inclusion.
The predicted salary is between 36549 - 36549 £ per year.
Help us create a safe, positive and empowering experience for every Girlguiding volunteer and member. Are you a confident communicator with a passion for fairness and supporting volunteers? Do you thrive on resolving complex issues, building positive relationships, and ensuring high standards are maintained? If so, we'd love to hear from you.
We're looking for a Complaints and compliance officer to join our team. In this rewarding role, you'll play a vital part in supporting volunteers across the organisation, managing complaints and compliance concerns, championing inclusion and helping to maintain the safe, welcoming environment that Girlguiding is known for.
As Complaints and compliance officer, you'll manage a varied caseload of complaints and compliance concerns, providing expert advice and guidance in line with Girlguiding's policies, procedures and Code of Conduct. You'll work closely with volunteers, commissioners, regional and country teams, offering practical support and helping them navigate sometimes sensitive and challenging situations.
This is an excellent opportunity for someone with natural curiosity, who enjoys understanding the full context of issues, working collaboratively, and making a meaningful difference to the experience of volunteers and members across the UK.
About Girlguiding: Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.
Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.
Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can.
All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with HR@girlguiding.org.uk or by calling 0207 592 1892.
Complaints and compliance officer employer: Girlguiding Cambs West
Girlguiding is an exceptional employer, offering a unique opportunity to contribute to the development of impactful learning experiences for volunteers in a supportive and inclusive environment. With a commitment to flexible working arrangements and a strong focus on work-life balance, employees can thrive both personally and professionally while making a meaningful difference in the lives of girls and young women across the UK. Join us in a culture that values diversity and champions collaboration, where your voice and ideas will shape the future of our organisation.
