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For Companies At a Glance
- Tasks: Manage customer service operations and ensure exceptional experiences for clients.
- Company: Join Girbau, a global leader in professional laundry solutions with a commitment to quality and customer care.
- Benefits: Enjoy a dynamic team culture, career growth opportunities, and the chance to make a real impact.
- Why this job: Be part of an exciting growth journey and take ownership of your role in customer satisfaction.
- Qualifications: Must have excellent communication skills, attention to detail, and at least one year of customer service experience.
- Other info: Diversity, equity, and inclusion are core values at Girbau; all backgrounds are welcome.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Customer Service Area Controller
Location: Hitchin, Herts | Full-time, On-Site | 40 Hours Per Week
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can take ownership and make a real impact? If so, we want you to be a key part of our growing team at Girbau!
Why Join Us?
At Girbau, we’re more than just a world leader in professional laundry solutions – we’re a team of driven individuals who take pride in delivering quality, reliability, and outstanding customer care. Since 1960, we’ve expanded to operate in over 100 countries, and now we’re on an exciting journey of growth.
This is your opportunity to play a pivotal role in shaping the customer experience and driving service excellence within our Operations function. You’ll be part of a passionate team, dedicated to making a real difference for our customers.
The Role: Take Ownership & Drive Excellence
As a Customer Service Area Controller, you’ll take full responsibility for managing customer service operations within your assigned geographical area. You’ll ensure customers’ equipment is serviced, maintained, and repaired efficiently, while providing an exceptional experience every step of the way.
You’ll be responsible for:
- Owning the customer experience – from initial contact to resolution, ensuring service excellence.
- Working closely with the Area Sales Manager to deliver top-tier after-sales service.
- Managing customer queries and escalations, ensuring issues are resolved efficiently.
- Building strong customer relationships, providing clear and transparent communication.
- Recording and overseeing customer calls from receipt to invoicing, ensuring smooth service flow.
- Processing and invoicing jobs while maintaining accuracy and efficiency.
About You:
We’re looking for someone with a customer-first mindset and the drive to deliver outstanding service. You’ll be a confident communicator who enjoys problem-solving and taking ownership of challenges.
You’ll need:
✔ Excellent interpersonal and communication skills – you’re friendly, approachable, and proactive.
✔ A keen eye for detail – efficiency, accuracy, and strong organisational skills are key.
✔ A proactive approach – self-motivated and willing to take the initiative.
✔ Ability to multitask and adapt in a fast-paced environment.
✔ Strong technical proficiency – experience with Word, Outlook, and Excel, with CRM/database experience preferred.
✔ Previous customer service experience – at least one year in an administrative or reception role in a busy office.
Why You’ll Love It Here:
✅ Join a company on an exciting growth journey – your work will directly contribute to our success.
✅ A dynamic and supportive team culture – work alongside passionate professionals who love what they do.
✅ Make a real impact – take ownership of your role and drive customer satisfaction.
✅ Career growth opportunities – we invest in our people and their development.
At Girbau, we believe in diversity, equity, and inclusion. If you’re a team player with the right skills and mindset, we’d love to hear from you – no matter your background.
Ready to make a difference? Apply today and be part of something exciting!
Customer Service Coordinator employer: Girbau UK
Contact Detail:
Girbau UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with Girbau's products and services. Understanding the specifics of their laundry solutions will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving skills and ability to take ownership, which are crucial for this role.
✨Tip Number 3
Practice your communication skills. Since the role requires excellent interpersonal abilities, consider role-playing common customer scenarios with a friend to build confidence and refine your approach.
✨Tip Number 4
Research the company's culture and values. Being able to articulate how your personal values align with Girbau's commitment to quality and customer care can set you apart from other candidates.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous customer service experience, particularly in administrative or reception roles. Use specific examples that demonstrate your ability to manage customer queries and build strong relationships.
Showcase Your Skills: Make sure to highlight your excellent interpersonal and communication skills, as well as your attention to detail and technical proficiency with tools like Word, Outlook, and Excel. Mention any CRM/database experience you have.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for delivering exceptional customer service. Explain why you want to join Girbau and how you can contribute to their mission of service excellence.
How to prepare for a job interview at Girbau UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved customer issues. Highlight your proactive approach and ability to take ownership of challenges, which is crucial for the role of Customer Service Area Controller.
✨Highlight Your Communication Skills
Since excellent interpersonal and communication skills are essential, practice articulating your thoughts clearly and confidently. Be friendly and approachable during the interview to showcase your fit for the team culture.
✨Emphasize Attention to Detail
Discuss your organizational skills and how you ensure accuracy in your work. Provide examples of how you've managed multiple tasks efficiently, as this will demonstrate your ability to thrive in a fast-paced environment.
