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- Tasks: Support customers through onboarding and provide proactive assistance for a great experience.
- Company: Join Giraffe360, a dynamic company focused on customer success and innovation.
- Benefits: Competitive salary, hybrid working, generous leave, and private health insurance.
- Other info: Enjoy a collaborative environment with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers succeed and building strong relationships.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Giraffe360, we’re looking for a Customer Support Agent to support customers through onboarding, adoption and day-to-day account activity. This is a great opportunity for someone early in their career who enjoys building relationships, solving problems and helping customers get real value from a product. You’ll work closely with a range of departments across the business to deliver a positive customer experience, drive platform usage, identify risks and opportunities, and support customers throughout their journey with Giraffe360.
What you’ll do:
- Support customers through onboarding and early-stage adoption
- Deliver product guidance, training and proactive customer support
- Build strong relationships with customers and provide a responsive, high-quality experience
- Monitor account activity and flag risks or opportunities
- Take ownership of customer queries, follow-up activity and day-to-day account management
- Capture customer feedback and share insights with internal teams
- Keep customer records and activity updated in Salesforce
- Work closely with Customer Success, Product and other teams to ensure a joined-up customer experience
- Be a key contributor to the success of our department as we continue to grow.
What we’re looking for:
- Previous experience in a customer-facing, account management, customer success or support role
- Strong communication and relationship-building skills
- Confident managing customer conversations and follow-up activity
- Organised, proactive and comfortable taking ownership
- Customer-focused with a practical, solution-led mindset
- Comfortable working in a fast-moving environment
- Confident using systems such as Salesforce or similar CRM platforms
- Experience in SaaS, tech, property or a subscription-based business would be a plus
- Able to spot risks, opportunities and patterns in customer behaviour
You’ll thrive here if you are:
- Friendly, curious and proactive
- A strong relationship-builder who enjoys working with customers
- Comfortable taking ownership and following things through
- Curious, commercially aware and keen to improve the customer experience
- A collaborative team player
- Adaptable and happy working at pace
- Motivated by helping customers succeed and seeing the impact of your work
What we offer:
- Competitive salary with bonus opportunities
- Hybrid working – 2 days per week in our Ancoats city-centre office (Mondays & Thursdays)
- 25 days annual leave plus bank holidays
- Paid day off for your Birthday
- Enhanced parental leave and pay
- Private Health Insurance
- Regular team socials and events
- Training, development, and genuine career progression opportunities
Customer Support Agent in Warrington employer: Giraffe360
Contact Detail:
Giraffe360 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Giraffe360 on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Support Agent role. Building connections can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you would handle difficult customers or tricky situations. We want to see your problem-solving skills in action, so be ready to share examples from your past experiences!
✨Tip Number 3
Show off your enthusiasm for helping customers! During interviews, highlight your passion for building relationships and providing excellent service. Let us know why you’re excited about the opportunity to work with Giraffe360 and how you can contribute to our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. It’s a great chance to reiterate your interest in the role and remind us why you’d be a fantastic fit for the team.
We think you need these skills to ace Customer Support Agent in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Agent role. Highlight your previous experience in customer-facing roles and how it aligns with what we’re looking for at Giraffe360.
Showcase Your Communication Skills: Since strong communication is key, use your application to demonstrate your ability to build relationships and manage conversations. Share examples of how you've successfully supported customers in the past.
Be Proactive and Organised: We love candidates who take ownership! In your application, mention how you’ve managed customer queries or account activities proactively. This will show us that you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Giraffe360
✨Know the Product Inside Out
Before your interview, make sure you understand Giraffe360's product and how it benefits customers. Familiarise yourself with common customer queries and think about how you would address them. This will show your enthusiasm and readiness to support customers effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your communication style and how you adapt to different customer needs. This will demonstrate that you're a great fit for a role focused on customer success.
✨Be Ready to Discuss Customer Feedback
Think about how you've previously gathered and acted on customer feedback. Be prepared to discuss how you can capture insights and share them with internal teams to improve the customer experience. This shows that you’re proactive and value collaboration.
✨Demonstrate Your Problem-Solving Mindset
During the interview, be ready to tackle hypothetical scenarios where you need to solve customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your practical, solution-led approach and your ability to thrive in a fast-paced environment.