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- Tasks: Support customers through onboarding and provide proactive assistance.
- Company: Join Giraffe360, a leading tech company transforming real estate content.
- Benefits: Competitive salary, hybrid working, 25 days leave, and private health insurance.
- Other info: Enjoy regular team socials and genuine career progression opportunities.
- Why this job: Build relationships and help customers succeed with innovative technology.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Giraffe360, we’re looking for a Customer Support Agent to support customers through onboarding, adoption and day-to-day account activity. This is a great opportunity for someone early in their career who enjoys building relationships, solving problems and helping customers get real value from a product.
You’ll work closely with a range of departments across the business to deliver a positive customer experience, drive platform usage, identify risks and opportunities, and support customers throughout their journey with Giraffe360.
- Support customers through onboarding and early-stage adoption
- Deliver product guidance, training and proactive customer support
- Build strong relationships with customers and provide a responsive, high-quality experience
- Monitor account activity and flag risks or opportunities
- Take ownership of customer queries, follow-up activity and day-to-day account management
- Keep customer records and activity updated in Salesforce
- Work closely with Customer Success, Product and other teams to ensure a joined-up customer experience
Requirements:
- Previous experience in a customer-facing, account management, customer success or support role
- Strong communication and relationship-building skills
- Confident using systems such as Salesforce or similar CRM platforms
- Able to spot risks, opportunities and patterns in customer behaviour
- Curious, commercially aware and keen to improve the customer experience
- Motivated by helping customers succeed and seeing the impact of your work
Benefits:
- Competitive salary with bonus opportunities
- Hybrid working – 2 days per week in our Ancoats city-centre office (Mondays & Thursdays)
- 25 days annual leave plus bank holidays
- Enhanced parental leave and pay
- Private Health Insurance
- Regular team socials and events
- Training, development, and genuine career progression opportunities
Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Recognised as one of Europe’s Top 100 PropTech solutions, we support real estate agencies in 30+ countries, have raised £30M+ in venture funding, and employ 275+ people across four global hubs.
Customer Service Agent - Agent in Manchester employer: Giraffe360
Contact Detail:
Giraffe360 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Agent in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Giraffe360. Understand their products and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills. As a Customer Support Agent, you'll need to build relationships and solve problems. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your enthusiasm for helping customers. During interviews, share examples of how you've gone above and beyond to support someone in the past. This will highlight your motivation and commitment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your interest in the role.
We think you need these skills to ace Customer Service Agent - Agent in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Agent role. Highlight your experience in customer-facing roles and how you've built relationships or solved problems in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since strong communication is key for this position, use your application to demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past interactions, let us know how you connect with customers.
Highlight Relevant Experience: If you've worked with CRM systems like Salesforce before, make sure to mention it! We love seeing candidates who are already familiar with tools that help manage customer relationships. Share any specific achievements or experiences that relate to account management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the Giraffe360 family!
How to prepare for a job interview at Giraffe360
✨Know the Product Inside Out
Before your interview, make sure you understand Giraffe360's products and how they benefit customers. Familiarise yourself with their features and think about how you can help customers get the most out of them. This will show your genuine interest and readiness to support users effectively.
✨Showcase Your Communication Skills
As a Customer Support Agent, strong communication is key. Prepare examples of how you've successfully resolved customer issues in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to build relationships and provide high-quality support.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified risks or opportunities in previous roles. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your proactive mindset and ability to enhance the customer experience.
✨Familiarise Yourself with CRM Tools
Since you'll be using Salesforce or similar platforms, brush up on your knowledge of these systems. If you have experience, be prepared to discuss how you've used them to manage customer accounts and track activity. If not, show your willingness to learn and adapt quickly.