As a Customer Onboarding Manager, you will act as a trusted advisor to new clients during their critical post-sign-off onboarding journey, driving activation, rapid speed-to-value, and habit formation to help them 'Win & Close More Listings'. This role focuses on delivering a specialised, outcome-driven first-run experience, implementing persona-based onboarding pathways, scaling group-based training, and embedding high-quality property capture workflows into early customer operations. Transition from individualized 1:1 sessions to 1:Many webinar-style training masterclasses and self-service modules, aiming for 60% of new customers to attend a webinar within 30 days. Activation & Content Mastery: Guide clients through initial setup, adoption setting that personalise every property captured, dashboard configuration, and first project completion, ensuring they generate high-quality, branded media assets independently. Milestone Automation & Workflow Integration: Map onboarding triggers communications around project milestones (e.g., post-capture congratulations) and guide clients on leveraging content across marketing, social media, and CRM workflows. Salesforce & Operational Tracking: Maintain accurate client records, onboarding milestone completion, and activity logs within Salesforce to track time-to-value (TTV) and early activation metrics. Bridging the gap between a signed contract and long-term product habit formation to secure baseline account health. Utilizing 1:Many webinar formats and self-serve instructional content to efficiently upskill customers at scale while maintaining high engagement standards. Metrics & Retention Focus: Strong understanding of Time-to-Value (TTV), First Project Completion rates, and early drop-off indicators that impact Gross/Net Revenue Retention. Content & Workflow Enablement: Aptitude for instructing clients on creating differentiated, high-quality media outputs and embedding them into daily listing workflows. Ensuring every new client rapidly integrates Giraffe360 technology into daily property capture workflows within their first project cycles, unlocking measurable marketing outcomes. Building strong foundations that foster brand advocacy and enable smooth transitions to ongoing Customer Success management. Competitive salary with quarterly bonus ~ Hybrid working – 2 days per week in our city-centre office (Mondays & Thursdays) ~25 days annual leave plus bank holidays ~ Enhanced parental leave and pay ~ Private Health Insurance ~ Regular team socials and events ~ Training, development, and genuine career progression opportunities Giraffe360 is a fast-growing technology company helping real estate professionals create beautiful property content with ease. Our platform combines specialist hardware, AI, and subscription-based services to produce property photography, floor plans, virtual tours, and listing content quickly and consistently. Apply today and help us build the finance function that supports Giraffe360’s next stage of growth.
Customer Management Manager in Manchester employer: Giraffe360
Giraffe360 is an exceptional employer, offering a dynamic and collaborative work culture that empowers employees to take ownership of their roles. With a strong focus on professional growth, the company provides ongoing learning opportunities and a supportive environment where your insights can directly influence strategic decisions. Located in Manchester, this hybrid role not only allows for flexibility but also offers the chance to engage with key industry players across Germany, making it an exciting opportunity for those looking to make a significant impact in a fast-paced technology sector.
