At a Glance
- Tasks: Lead and mentor a dynamic Customer Success team while driving customer value.
- Company: Fast-growing PropTech company with a culture of ownership and innovation.
- Benefits: Competitive salary, bonus opportunities, and hybrid working model.
- Other info: Join us during an exciting phase backed by significant venture funding.
- Why this job: Make a real impact in a high-growth environment with global reach.
- Qualifications: 5+ years in Customer Success with a focus on revenue generation.
The predicted salary is between 70000 - 80000 £ per year.
We’re growing — and we’d love you to grow with us. As we scale our footprint in the global PropTech market, we are looking for a Head of Customer Success to lead, mentor, and scale our Customer Success organisation. Reporting to the VP of Customer Services, you will manage a portfolio with global reach, instilling an agile, data-driven, and customer-obsessed culture. You are a strategic partner to the Head of Commercial, Product, and Marketing, responsible for ensuring that our customers don’t just use our technology, they unlock value from day one. If you have 5+ years’ experience turning Customer Success functions into revenue-generating engines, and you thrive in a product-led environment, this could be the perfect role for you.
What you’ll be doing
- Lead, Scale, and Mentor: Lead a team of Customer Success Managers, including managing the managers. You will foster an environment of high performance, autonomy, and continuous development.
- Architect of Operations: Build "best-in-class" playbooks and operating systems. You’ll be the master of the pivot, seamlessly shifting between high-level quarterly strategic planning and the tactical execution required for monthly goal attainment.
- Partner for Growth: Act as the strategic partner to the Head of Commercial. You will bridge the gap between "signed deal" and "active value," creating a high-energy, frictionless onboarding workflow that dramatically reduces time-to-value.
- Strategic Escalation Management: Serve as the final authority on key account escalations, turning potential churn risks into opportunities for deepened loyalty and account expansion.
- Influence the Product Roadmap: Act as the primary cross-functional bridge between Customer Success, Product, and Marketing. You will structure the voice of the customer to ensure our product evolution aligns with user needs.
- Network: You are building the function that defines our future growth. You will own the strategy, the process, and the outcomes.
- Scale-up Environment: We have the backing of £30M+ in venture funding and a proven product. This is your chance to lead during a high-growth phase where your work will have a tangible impact on the company’s trajectory.
- Culture of Ownership: We don't micromanage. We hire leaders who can define their own success and who are passionate about building something that lasts.
What we offer
- Competitive salary of £70,000 - £80,000 plus bonus opportunity of up to 10% of base salary
- Hybrid working – 2 days per week in our Ancoats city-centre office
Head Of Customer Success employer: Giraffe360
As a Head of Customer Success at our rapidly growing PropTech company, you will thrive in a dynamic and supportive environment that champions autonomy and continuous development. With competitive salaries, hybrid working options, and a culture that values ownership and innovation, you'll have the opportunity to make a significant impact on our global customer base while advancing your career alongside a talented team. Join us in Ancoats, where your leadership will help shape the future of our customer success strategy and drive meaningful value for our clients.
