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- Tasks: Support customers through onboarding and provide proactive assistance.
- Company: Join Giraffe360, a dynamic company focused on customer success.
- Benefits: Competitive salary, bonus opportunities, and hybrid working model.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping customers succeed with our product.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Giraffe360, we’re looking for a Customer Support Agent to support customers through onboarding, adoption and day-to-day account activity. This is a great opportunity for someone early in their career who enjoys building relationships, solving problems and helping customers get real value from a product.
You’ll work closely with a range of departments across the business to deliver a positive customer experience, drive platform usage, identify risks and opportunities, and support customers throughout their journey with Giraffe360.
What you’ll do:
- Support customers through onboarding and early-stage adoption
- Deliver product guidance, training and proactive customer support
- Build strong relationships with customers and provide a responsive, high-quality experience
- Monitor account activity and flag risks or opportunities
- Take ownership of customer queries, follow-up activity and day-to-day account management
- Capture customer feedback and share insights with internal teams
- Keep customer records and activity updated in Salesforce
- Work closely with Customer Success, Product and other teams to ensure a joined-up customer experience
- Be a key contributor to the success of our department as we continue to grow.
What we’re looking for:
- Previous experience in a customer-facing, account management, customer success or support role
- Strong communication and relationship-building skills
- Confident managing customer conversations and follow-up activity
- Organised, proactive and comfortable taking ownership
- Customer-focused with a practical, solution-led mindset
- Comfortable working in a fast-moving environment
- Confident using systems such as Salesforce or similar CRM platforms
- Experience in SaaS, tech, property or a subscription-based business would be a plus
- Able to spot risks, opportunities and patterns in customer behaviour
You’ll thrive here if you are…
- Friendly, curious and proactive
- A strong relationship-builder who enjoys working with customers
- Comfortable taking ownership and following things through
- Curious, commercially aware and keen to improve the customer experience
- A collaborative team player
- Adaptable and happy working at pace
- Motivated by helping customers succeed and seeing the impact of your work
What we offer:
- Competitive salary with bonus opportunities
- Hybrid working – 2 days per week in our Ancoats city-centre office
Customer Support Agent employer: Giraffe360
Contact Detail:
Giraffe360 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Giraffe360 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to show off your problem-solving skills!
✨Tip Number 3
Show your passion for customer success! During interviews, share examples of how you've helped customers in the past. This will demonstrate that you're not just looking for a job, but genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Giraffe360 team!
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Agent role. Highlight your previous experience in customer-facing roles and showcase how your skills align with what we’re looking for at Giraffe360.
Showcase Your Communication Skills: Since strong communication is key for this position, use clear and concise language in your application. Don’t forget to include examples of how you’ve successfully built relationships and solved problems for customers in the past.
Demonstrate Your Proactivity: We love candidates who take initiative! In your application, mention instances where you’ve taken ownership of customer queries or improved processes. This will show us that you’re the proactive type we’re after.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Customer Support Agent role!
How to prepare for a job interview at Giraffe360
✨Know the Product Inside Out
Before your interview, make sure you understand Giraffe360's product and how it benefits customers. Familiarise yourself with common customer queries and think about how you would address them. This will show your enthusiasm and readiness to support customers effectively.
✨Showcase Your Communication Skills
As a Customer Support Agent, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or built relationships. This will demonstrate your ability to connect with customers.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges in a customer-facing role. Think about how you identified problems, proposed solutions, and followed through. This will highlight your proactive mindset and ability to take ownership of customer queries.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, customer success strategies, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.