At a Glance
- Tasks: Help customers thrive with our innovative real estate tech and provide top-notch support.
- Company: Join Giraffe360, a fast-growing tech company transforming the real estate industry.
- Benefits: Enjoy competitive salary, hybrid working, 25 days leave, and career growth opportunities.
- Other info: Be part of a dog-friendly office culture with regular team socials.
- Why this job: Kickstart your career in a vibrant team that values innovation and customer success.
- Qualifications: Strong communication skills and a passion for building relationships.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Giraffe360. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
🚀 We’re growing — and we want you to grow with us!
Giraffe360 is on the lookout for a Junior Customer Success Manager (English speaking) to join our vibrant Manchester team.
You’ll be at the heart of helping our customers — real estate companies across the world — get the most out of our game‑changing subscription product that makes creating professional property photography and high‑accuracy floor plans effortless.
This is your chance to kickstart your career with a fast‑scaling, tech‑driven company that’s transforming the real estate industry. You’ll get hands‑on training, mentorship, and real responsibility from day one, with endless opportunities to learn, grow, and make an impact.
Join a team that’s passionate, innovative, and just a little bit obsessed with doing things differently. 🌍✨
What You’ll Be Doing
- Own the onboarding experience — making sure every new customer gets off to a great start.
- Respond quickly and helpfully to customer queries by phone or email.
- Guide customers on how to get the most out of our product through clear communication and practical support.
- Keep customers in the loop on deliveries, subscriptions, and renewals.
- Track interactions and feedback to help us continuously improve.
- Build strong, long‑term relationships that keep customers coming back.
- Handle cancellations with empathy and professionalism.
- Stay in regular contact to make sure customers are happy and supported.
- Jump in on new projects or initiatives from our leadership team.
- Pitch in with other ad‑hoc tasks that help the team succeed.
About You
You bring good energy to everything you do — approachable, proactive, and someone people genuinely enjoy working with. You believe in doing things properly, keeping your word, and adding a little humour along the way.
We don’t do micromanagement here. We hire people we trust — so if we choose you, it’s because we know you’ll make things happen.
What makes you stand out
- You’re confident picking up the phone and having real conversations with customers.
- Building lasting relationships comes naturally to you.
- You’re reliable — when you say you’ll do something, you do it.
- You thrive in a fast‑paced environment and can juggle multiple things without breaking a sweat.
- You’re flexible and adapt quickly when things change.
- Your communication is clear, friendly, and professional — in writing and in person.
- You’ve got an eye for detail and can stay organised even on busy days.
- You stay calm under pressure and handle tricky situations with empathy and fairness.
What we offer
- Competitive salary with a quarterly bonus, plus additional compensation for bilingual speakers
- Hybrid working – 2 days in our City Centre, Ancoats office.
- 25 days annual leave (plus bank holidays)
- Enhanced Maternity, Paternity, and Adoption Leave
- Regular team socials and events
- Training, development, and career growth opportunities
- We are a Dog‑Friendly office 🐶
Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Our device combines a high‑accuracy LiDAR laser and SLR camera to capture stunning visuals and precise floor plans — all with a simple push of a button.
Recognised as one of the Top 100 PropTech solutions in Europe, we power real estate agencies in 30+ countries and have raised over £20M in venture funding. With 300+ talented people across four global hubs, we’re building something truly special — and we’d love you to be part of it.
✨ Ready to join a team that’s redefining real estate content?
Apply now — and let’s grow together. 🚀
#J-18808-Ljbffr
Customer Success Manager in Manchester employer: Giraffe360
Giraffe360 is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the tech industry. With a focus on employee growth and development, the company offers competitive salaries and flexible hybrid working options, ensuring a healthy work-life balance. Join us in a fast-paced environment where your contributions will be valued and rewarded, as we scale our partner channel model together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Giraffe360. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Giraffe360 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Giraffe360:Your cover letter is your chance to shine! Tell us why you want to work at Giraffe360 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Giraffe360!
How to prepare for a job interview at Giraffe360
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
