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- Tasks: Help customers thrive with our innovative real estate tech and provide top-notch support.
- Company: Join Giraffe360, a fast-growing tech company transforming the real estate industry.
- Benefits: Enjoy competitive salary, hybrid working, 25 days leave, and career growth opportunities.
- Why this job: Kickstart your career in a vibrant team that values innovation and customer success.
- Qualifications: Strong communication skills and a passion for building relationships.
- Other info: Be part of a dog-friendly office culture with regular team socials.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Giraffe360. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeWe\’re growing — and we want you to grow with us!
Giraffe360 is on the lookout for a Junior Customer Success Manager (English speaking) to join our vibrant Manchester team.
You\’ll be at the heart of helping our customers — real estate companies across the world — get the most out of our game‐changing subscription product that makes creating professional property photography and high‐accuracy floor plans effortless.
This is your chance to kickstart your career with a fast‐scaling, tech‐driven company that\’s transforming the real estate industry. You\’ll get hands‐on training, mentorship, and real responsibility from day one, with endless opportunities to learn, grow, and make an impact.
Join a team that\’s passionate, innovative, and just a little bit obsessed with doing things differently.
What You\’ll Be Doing
Own the onboarding experience — making sure every new customer gets off to a great start.
Respond quickly and helpfully to customer queries by phone or email.
Guide customers on how to get the most out of our product through clear communication and practical support.
Keep customers in the loop on deliveries, subscriptions, and renewals.
Track interactions and feedback to help us continuously improve.
Build strong, long‐term relationships that keep customers coming back.
Handle cancellations with empathy and professionalism.
Stay in regular contact to make sure customers are happy and supported.
Jump in on new projects or initiatives from our leadership team.
Pitch in with other ad‐hoc tasks that help the team succeed.
About YouYou bring good energy to everything you do — approachable, proactive, and someone people genuinely enjoy working with. You believe in doing things properly, keeping your word, and adding a little humour along the way.
We don\’t do micromanagement here. We hire people we trust — so if we choose you, it\’s because we know you\’ll make things happen.
What makes you stand out
You\’re confident picking up the phone and having real conversations with customers.
Building lasting relationships comes naturally to you.
You\’re reliable — when you say you\’ll do something, you do it.
You thrive in a fast‐paced environment and can juggle multiple things without breaking a sweat.
You\’re flexible and adapt quickly when things change.
Your communication is clear, friendly, and professional — in writing and in person.
You\’ve got an eye for detail and can stay organised even on busy days.
You stay calm under pressure and handle tricky situations with empathy and fairness.
What we offer
Competitive salary with a quarterly bonus, plus additional compensation for bilingual speakers
Hybrid working – 2 days in our City Centre, Ancoats office.
25 days annual leave (plus bank holidays)
Enhanced Maternity, Paternity, and Adoption Leave
Regular team socials and events
Training, development, and career growth opportunities
We are a Dog‐Friendly office
Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Our device combines a high‐accuracy LiDAR laser and SLR camera to capture stunning visuals and precise floor plans — all with a simple push of a button.
Recognised as one of the Top 100 PropTech solutions in Europe, we power real estate agencies in 30+ countries and have raised over £20M in venture funding. With 300+ talented people across four global hubs, we\’re building something truly special — and we\’d love you to be part of it.
Ready to join a team that\’s redefining real estate content?
Apply now — and let\’s grow together.
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Customer Success Manager employer: Giraffe360
Contact Detail:
Giraffe360 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Giraffe360's products and values so you can speak confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone skills! Since you'll be picking up the phone to chat with customers, get comfortable with mock calls. This will help you sound natural and confident during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific points from the job description that resonate with you!
Keep It Clear and Concise: We appreciate clarity, so keep your writing straightforward and to the point. Avoid jargon and make sure your passion for customer success comes across in a friendly tone.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Giraffe360
✨Know the Product Inside Out
Before your interview, make sure you understand Giraffe360's subscription product and how it benefits real estate companies. Familiarise yourself with its features and think about how you would explain them to a customer. This will show your enthusiasm and readiness to help customers get the most out of it.
✨Showcase Your Communication Skills
As a Customer Success Manager, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully communicated with customers in the past, especially in tricky situations.
✨Demonstrate Your Relationship-Building Skills
Giraffe360 values strong relationships with customers. Think of specific instances where you've built rapport or resolved conflicts effectively. Be ready to discuss how you would approach onboarding new customers and keeping them engaged over time.
✨Emphasise Your Adaptability
In a fast-paced environment like Giraffe360, being adaptable is crucial. Prepare to share examples of how you've successfully managed multiple tasks or adapted to changes in previous roles. Highlight your ability to stay calm under pressure and maintain a positive attitude.
